6 months Contract Bank Call Centre Executive (Central, Shift) #BLM

Recruit Express Pte Ltd.; Singapore; On-site; SGD 20,000 - 60,000; Full time

Job summary

A recruitment agency in Singapore is seeking a Bank Call Centre Executive for a 6-month contract. You will manage customer interactions via phone and email, promote banking products, and contribute to service quality KPIs. Prior experience in a call centre is advantageous. Interested candidates should contact Lynn Mak Ling Ling via email.

Qualifications

• Prior call centre experience will be advantageous

Responsibilities

• Handle customer interactions via phone and/or emails within stipulated timeframe.
• To cross-sell the bank products and services when appropriate.
• Actively perform channel migration to automated channels.
• Contribute actively to Contact Centre service quality KPIs for monthly & annual internal and external quality awards.
• Provide continuous feedback on workflow and productivity improvements.
• Resolve customers’ feedback/issues within guidelines.
• Ensure all requests or investigations are completed appropriately.

Job description

Overview

6 months Contract Bank Call Centre Executive (Central, Shift) #BLM

Responsibilities

• Handle customer interactions via phone and/or emails within stipulated timeframe.
• To cross-sell the bank products and services when appropriate.
• Actively perform channel migration to automated channels.
• Contribute actively to Contact Centre service quality KPIs for monthly & annual internal and external quality awards.
• Provide continuous feedback on workflow and productivity improvements.
• Resolve customers’ feedback/issues within guidelines.
• Ensure all requests or investigations are completed appropriately.

Qualifications

Prior call centre experience will be advantageous

Application Procedures

Interested candidates, please email your resume to:

Attention: Lynn Mak Ling Ling (CEI No. R1986990)

[e-mail]

Recruit Express Pte Ltd (EA No. 99C4599)

We regret that only shortlisted candidates will be notified.