$12 Per Hour | Temporary Customer Service Officer | 3–6 Months Contract)

CGP Personnel; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A staffing agency in Singapore is seeking a Temporary Customer Service Officer to enhance operations and provide exceptional customer service across various communication channels. The ideal candidate is a team player with strong customer handling skills, capable of adapting to a fast-paced environment. Responsibilities include providing timely support, resolving customer issues effectively, and enhancing customer relationships. This role requires a minimum GCE 'A' Level qualification and proficiency in MS Office applications.

Qualifications

• Ability to handle customers professionally and positively.
• Proficient with MS Office applications.
• Capable of working with multiple systems concurrently.

Responsibilities

• Provide customer support via phone and email.
• Identify customer needs and investigate issues.
• Ensure first-contact resolution whenever applicable.

Skills

Customer handling skills

Proficiency in MS Office

Time management

Adaptability

Good keyboard skills

Education

Minimum GCE ‘A’ Level qualification

Job description

Job Description

We are looking for a Temporary Customer Service Officer to support our operations by delivering professional and high-quality customer service across multiple communication channels. This role is suitable for individuals who are customer-focused, adaptable, and able to perform well in a fast-paced environment.

Key Responsibilities

• Provide timely and professional customer support via phone, email, and other relevant communication channels
• Identify customer needs and investigate existing issues to provide effective and appropriate solutions
• Ensure first-contact resolution whenever possible and perform proper follow-ups with internal teams and service partners to achieve case closure in accordance with service standards
• Communicate clearly to ensure customer understanding and resolution of enquiries
• Deliver services in accordance with established procedures, quality guidelines, and service standards
• Provide constructive feedback on tools, processes, and workflows to enhance customer experience and operational efficiency
• Build positive and sustainable customer relationships by delivering a high level of service and taking the extra mile when required
• Perform other duties and responsibilities assigned by management that are relevant to the role and support continuous improvement initiatives

Requirements

• Minimum GCE ‘A’ Level qualification
• Proficient in MS Office applications with good keyboard skills
• Comfortable working with computers and multiple systems concurrently
• Strong customer handling skills with a positive and professional attitude
• Team player who can adapt well in a fast-paced environment
• Good time management skills and a strong sense of responsibility