12 Months Bank Operations Support (Up to $3800) #NJN

RECRUIT EXPRESS PTE LTD; Singapore; On-site; SGD 20,000 - 60,000; Full time

Job summary

A recruitment agency in Singapore is seeking a skilled CRM Support professional to maintain and enhance Microsoft Dynamics 365. The ideal candidate has 1-2 years of experience in CRM support, good Excel skills, and a relevant degree. Responsibilities include data management, user support, and routine reporting tasks. This is a 12-month contract position with working hours from 9AM to 6:30PM Monday to Thursday, and 9AM to 5:30PM on Fridays.

Qualifications

• Minimum 1–2 years of experience in CRM support or business operations preferred.
• Good working knowledge of Excel and CRM tools.
• Experience with UAT or system rollouts is a plus.

Responsibilities

• Support the maintenance and accuracy of data within Microsoft Dynamics 365.
• Assist in production support by triaging user issues.
• Participate in User Acceptance Testing (UAT) for new CRM features.

Skills

CRM support

Excel

User Acceptance Testing

Education

Degree in Business, Banking & Finance, IT, or a related field

Tools

Microsoft Dynamics 365

Job description

Overview

Raffles Place

12 Months Contract

9AM to 6.30PM Monday to Thursday, and 9AM to 5.30PM Friday

Key Responsibilities

Microsoft Dynamics 365 CRM Support

• Support the maintenance and accuracy of data within Microsoft Dynamics 365, including uploading leads and managing pipeline updates
• Assist in production support by triaging user issues and coordinating with relevant teams for resolution
• Participate in User Acceptance Testing (UAT) for new CRM features or enhancements
• Follow CoE guidelines and best practices for CRM usage and documentation
• Provide first-line support to users and escalate issues when necessary

Operational & Reporting Support

• Perform routine tasks such as report generation, data consolidation, and initiative tracking
• Assist in compiling CRM data for business reviews or metric reporting
• Support the documentation of CRM processes and training materials

Administrative & Team Support

• Provide administrative assistance including meeting scheduling, minutes taking, and document management
• Support coordination of team activities, initiatives, and stakeholder communications

Other Duties

• Carry out other ad hoc tasks and support initiatives as assigned by the team

Requirements

• Degree in Business, Banking & Finance, IT, or a related field
• Minimum 1–2 years of experience in CRM support or business operations will be strongly preferred (Microsoft Dynamics 365 strongly preferred)
• Good working knowledge of Excel and CRM tools
• Experience with UAT or system rollouts is a plus

Jessica Nguyen Huynh Thanh Truc

CEI Reg. No. R23113787

EA License No. 99C4599

We regret that only shortlisted candidates will be notified.