1 Year Contract Bank Customer Service, Fraud Investigation (up to $5,000) #BLM

RECRUIT EXPRESS PTE LTD; Singapore; On-site; SGD 20,000 - 60,000; Full time

Job summary

A staffing agency in Singapore is seeking an individual to serve as the primary point of contact for customers managing scam allegations. This role requires at least 2 years of customer service experience in financial institutions. The successful candidate will lead investigations and provide recommendations based on careful analysis. Interested individuals are encouraged to apply via email to the provided address.

Qualifications

• Minimum 2 years of customer service experience in financial institutions.

Responsibilities

• Serve as the primary point of contact for customers to manage scam allegations.
• Lead thorough, unbiased, and timely investigations into scam allegations, ensuring a fair and objective assessment of the facts.
• Analyse and synthesise evidence and documentation to identify patterns and trends, and provide well-reasoned recommendations based on the findings.

Job description

Jobs Responsibilities

• Serve as the primary point of contact for customers to manage scam allegations.
• Lead thorough, unbiased, and timely investigations into scam allegations, ensuring a fair and objective assessment of the facts.
• Analyse and synthesise evidence and documentation to identify patterns and trends, and provide well‑reasoned recommendations based on the findings.

Job Requirements

• Min. 2 years of customer service experience in financial institutions

Application Procedures

Interested candidates, please email your resume to:

Attention: Lynn Mak Ling Ling (CEI No. R1986990)

[e-mail]

Recruit Express Pte Ltd (EA No. 99C4599)

We regret that only shortlisted candidates will be notified.