0310 Receptionist cum Customer Service Agent/School/Pasir Ris

MAXHUNT RESOURCE PTE. LTD.; Singapore; On-site; SGD 20,000 - 60,000; Full time

Job summary

A leading recruitment agency is seeking a Receptionist in Singapore. The role involves managing front desk operations, addressing visitor inquiries, and providing administrative support. Candidates should have 'N' Level qualifications and at least 1 year of relevant experience in customer service. Essential skills include strong communication, organizational abilities, and a customer-oriented approach.

Qualifications

• Minimally 'N' Level with passes in both English and Mathematics.
• Minimum of 1 year of relevant experience as a receptionist and/or customer service agent.

Responsibilities

• Serve as the first and primary point of contact for all visitors to reception.
• Answering and patching phone calls at the front counter.
• Assist in day-to-day operations of general office duties.

Skills

Administrative & office management skills

Communications skills

Customer service skills

Organizational skills

Education

Higher Nitec / Diploma in Business / Management / Hospitality or equivalent

Job description

Overview

Name of School： Hai Sing Catholic School

Contract Period: From 01 Dec 2025 to 31 Dec 2026 (Base Period)

Option to Extend: one (1) year from 01 Jan 2027 to 31 Dec 2027.

Working hour:

• Mondays to Fridays: 9:15am to 6:15pm, inclusive of 30min lunch break

• Service not required on Saturdays, Sundays and gazetted public holidays

Responsibilities

1. Communications Support
   • Answering and patching phone calls at the front counter in school General Office
   • Ensuring timely and professional responses to all inquiries
   • Manage and route school email timely and accurately
2. Visitor Management
   • Attend to walk-in customers (parents, students, teachers and delivery personnel etc)
3. Administrative Support
   • Assist in day-to-day operations of general office duties including mailroom support and distribution
   • Simple data record of received items, lost & found items, loan of uniform etc
   • Filing, laminating of documents, coordinating courier services, and maintaining databases and records
   • Ongoing managing, updating, supporting, and maintenance of SAT intranet portal
4. Office Presentation
   • Ensure the reception area is clean, tidy, presentable, and stocked with necessary supplies required for both staffs and visitors
5. Customer Service
   • Serve as the first and primary point of contact for all visitors to reception, addressing their needs and resolving issues as they arise in a calm and efficient manner
6. Functional Tasks
   • Serve as school’s designated goods receipt officer
   • Help coordinate, schedule, deconflict and manage appointments, calendar, and room scheduling to ensure smooth operations and utilization
   • Ensure inventory accuracy, serviceability, availability at all times
7. Other Tasks
   • Support and handle ad-hoc duties & tasks assigned by School Leaders, Administration Manager, and Operations Manager when needed

Requirements

Qualifications
Minimally ‘N’ Level with passes in both English and Mathematics. Preferably Higher Nitec / Diploma in Business / Management / Hospitality or its equivalent. Experience Minimum of 1 year of relevant experience as a receptionist and/or customer service agent. Preferably candidates with experience working with youths and parents in an education institution setting.

Essential Skills

• Administrative & office management skills
• Communications skills
• Computer & devices proficiency skills
• Customer service skills
• Mailroom support and distribution skills
• Organizational skills
• Professional and inclusive skills
• Time management skills

Candidate Profile

• Ability to handle and support simple first-aid
• Ability to handle diverse individuals calmly and tactfully
• Confident in handling and dealing with any walk-in visitors
• Good communication and interpersonal skills
• Rational, pragmatic, logical, steadfast skills
• Ability to react quickly, understand situations, think outside of box, deescalate quickly, calmly and effectively
• Patience, caring, cheerful and good telephone etiquette