MIS Executive

SolexPlus; Riyadh; On-site; SAR 150,000 - 200,000; Full time

Job summary

A leading business intelligence firm in Saudi Arabia is looking for a skilled business intelligence analyst proficient in Power BI and data analytics. The role involves creating real-time dashboards and analyzing data from contact center platforms such as Genesys and Avaya. Candidates should possess strong analytical skills, effective communication abilities, and the capacity to collaborate with cross-functional teams. Previous experience in business intelligence and a solid understanding of contact center metrics are required.

Responsibilities

• Design and optimize dashboards for call center KPIs.
• Integrate real-time data and enhance performance.
• Analyze and visualize data from various sources.

Skills

Proficiency in Power BI

Expertise in DAX

Expertise in SQL

Data modeling

Analyzing data from contact center platforms

Real-time dashboard creation

Strong analytical skills

Effective communication

Tools

Power BI

Genesys

Avaya

Cisco

NICE

Job description

Responsibilities

• Proficiency in Power BI Desktop, Service, and Power Query.
• Expertise in DAX, SQL, and data modeling.
• Knowledge of integrating data from various sources.
• Familiarity with contact center metrics (e.g., AHT, SLA, CSAT, FCR).
• Experience analyzing and visualizing data from contact center platforms (e.g., Genesys, Avaya, Cisco, or NICE).
• Understanding workforce management and scheduling data.
• Ability to create real-time dashboards for call center KPIs.

Experience

• Proven experience in business intelligence and analytics.

Soft Skills

• Strong analytical and problem-solving abilities.
• Effective communication with stakeholders.
• Collaboration with cross-functional teams.

Performance Optimization

• Designing efficient dashboards and handling large datasets.
• Real-time data integration and optimization.

Business Acumen

• Understanding industry-specific challenges and requirements.
• Creativity in presenting data insights intuitively.