Guest Services & Call Center Agent

Shangri-La Group; Jeddah; On-site; SAR 120,000 - 150,000; Full time

Job summary

A luxury hotel in Jeddah is seeking a Service Centre Representative to manage incoming calls efficiently and professionally. This role is crucial in ensuring that guest requests are addressed in a timely manner. The ideal candidate should possess excellent communication skills in both English and Arabic, along with a friendly demeanor. Preference will be given to Saudi Nationals as part of the hiring criteria, ensuring that all applicants can thrive in an inclusive environment. Competitive benefits are offered to support personal growth and professional development.

Benefits

Competitive benefits

Recognition programs

Colleague stay/travel perks

Qualifications

• At least 1 year working experience.
• Responsible and able to take initiative.
• Pleasant, friendly, and cheerful attitude.

Responsibilities

• Promptly answer calls to the Service Centre.
• Ensure calls are handled professionally and according to hotel policies.
• Record guest requests and channel them appropriately.

Skills

Fluency in English

Fluency in Arabic

Customer service skills

Flexibility in working hours

Job description

A luxury hotel in Jeddah is seeking a Service Centre Representative to manage incoming calls efficiently and professionally. This role is crucial in ensuring that guest requests are addressed in a timely manner. The ideal candidate should possess excellent communication skills in both English and Arabic, along with a friendly demeanor. Preference will be given to Saudi Nationals as part of the hiring criteria, ensuring that all applicants can thrive in an inclusive environment. Competitive benefits are offered to support personal growth and professional development.