Senior Associate Call Center

BUPA Arabia; Jeddah; On-site; SAR 40,000 - 60,000; Full time

Job summary

A healthcare service provider in Jeddah is seeking a Customer Service Representative to maintain high customer service standards. The role involves providing accurate information to customers regarding healthcare services, resolving complaints efficiently, and ensuring customer satisfaction. Candidates should have strong communication skills and a solid understanding of healthcare networks. This position requires a proactive approach to problem-solving and the ability to assist callers with their inquiries.

Qualifications

• Ability to provide high-quality customer service and communication.
• Knowledge of healthcare networks and services.
• Proficiency in interpreting client and provider contracts.

Responsibilities

• Maintain thorough knowledge of company departments and services.
• Identify recurring problems and facilitate corrective actions.
• Handle customer complaints with minimal supervisor intervention.

Skills

Customer service skills

Professional communication

Problem-solving

Knowledge of healthcare products

Job description

Provide a high level of customer service and professional communication skills.

• Maintain a thorough knowledge of all departments, Bupa Arabia network, products and services so that customers are provided accurate information on networks, treatments, paperwork requirements, and general queries with confidence at all times.

• Highlight any recurring problems that are identified and then direct the information accordingly so that corrective actions can be taken promptly.

• Ability to use and interpret multiple systems for preauthorizations, claims research, contract interpretation,and provider network status.

• Capacity to understand and interpret client and provider contracts while working with callers.

• Provides customer satisfaction to both internal and external customers and strives to continuously improve service delive.

• Deal competently with customer complaints and take all possible actions to resolve the issue to their fullest satisfaction with minimal intervention of supervisors