Call Center Specialist

NOYA Clinics - عيادات نويا; Riyadh; On-site; SAR 120,000 - 150,000; Full time

Job summary

A leading healthcare provider in Saudi Arabia is seeking a Contact Center Specialist. This role involves managing customer interactions through calls, emails, and chats. Responsibilities include resolving inquiries, maintaining customer records, and achieving performance targets. The ideal candidate will have a degree, excellent communication skills in English, and experience in customer service. This position is office-based and may require shift work.

Qualifications

• Previous experience in a call center or customer service role is an advantage.
• Ability to work under pressure and handle difficult situations.
• Basic computer skills and familiarity with CRM systems.

Responsibilities

• Handle incoming and outgoing calls, emails, and chats professionally.
• Respond to customer inquiries and resolve issues promptly.
• Record, update, and maintain customer information in the system.
• Provide feedback and suggestions to improve service quality.

Skills

Excellent communication skills in English

Strong problem-solving skills

Interpersonal skills

Customer-focused attitude

Education

Diploma or Bachelor’s degree

Tools

CRM systems

Job description

Overview

The Contact Center Specialist is responsible for handling inbound and outbound customer interactions in a professional and efficient manner. The role focuses on providing accurate information, resolving inquiries and complaints, and ensuring a high level of customer satisfaction while adhering to company policies and service standards.

Responsibilities

• Handle incoming and outgoing calls, emails, and chats professionally
• Respond to customer inquiries and resolve issues promptly
• Record, update, and maintain customer information in the system
• Escalate complex cases to the appropriate department when necessary
• Follow communication scripts, policies, and procedures
• Meet performance targets such as response time, quality, and customer satisfaction
• Maintain confidentiality of customer and company information
• Provide feedback and suggestions to improve service quality

Qualifications & Skills

• Diploma or Bachelor’s degree (preferred)
• Previous experience in a call center or customer service role is an advantage
• Excellent communication skills in English (spoken and written)
• Strong problem-solving and interpersonal skills
• Ability to work under pressure and handle difficult situations
• Basic computer skills and familiarity with CRM systems
• Team player with a customer-focused attitude

Working Conditions

• Ability to work shifts if required
• Office-based or contact center environment