Head of Beneficiary Experience & Engagement

Confidential Government; Riyadh; On-site; SAR 150,000 - 200,000; Full time

Job summary

A government agency in Saudi Arabia seeks to enhance beneficiary engagement and satisfaction. The role involves managing service delivery, call center operations, and customer communication channels. Candidates should have a bachelor's degree in Business Administration or a related field, with 8-10 years of experience in service delivery and at least 3 years in a leadership position. Key responsibilities include monitoring satisfaction indicators, providing training, and ensuring quality service standards are met.

Qualifications

• Bachelor's degree in Business Administration or related field.
• 8-10 years of experience in service delivery and customer/beneficiary experience.
• Minimum of 3 years in a leadership role.

Responsibilities

• Oversee Beneficiary Engagement & Satisfaction function.
• Manage call center and CRM systems.
• Monitor customer satisfaction indicators and feedback mechanisms.
• Provide training programs and workshops.

Skills

Service delivery

Customer experience management

Team leadership

Training and development

Quality management

Education

Bachelor's degree in Business Administration

Master's degree (preferred)

Job description

A government agency in Saudi Arabia seeks to enhance beneficiary engagement and satisfaction. The role involves managing service delivery, call center operations, and customer communication channels. Candidates should have a bachelor's degree in Business Administration or a related field, with 8-10 years of experience in service delivery and at least 3 years in a leadership position. Key responsibilities include monitoring satisfaction indicators, providing training, and ensuring quality service standards are met.