Telesales

Dr Mazin Fitiany Clinics; Jeddah; On-site; SAR 150,000 - 200,000; Full time

Job summary

A well-known cosmetic clinic in Jeddah is seeking a Call Center Sales Associate to drive lead conversion and revenue generation. The successful candidate will handle inbound and outbound calls, providing information about cosmetic treatments and converting inquiries into consultations. A background in call center sales or clinic sales is preferred, along with fluency in Arabic. The role offers a competitive salary and performance-based incentives, along with opportunities for professional growth within a reputable environment.

Benefits

Competitive basic salary

Performance-based commission

Career development opportunities

Qualifications

• Previous experience in call center sales, telesales, or clinic sales.
• Experience in medical or cosmetic clinics is a strong advantage.
• Fluency in Arabic; English proficiency is an advantage.
• Ability to work in a target-driven environment with KPIs.
• Professional attitude and appearance.

Responsibilities

• Contact new and existing leads provided by the clinic.
• Handle inbound calls professionally and promptly.
• Clearly explain cosmetic, dermatology, and aesthetic services.
• Convert inquiries into booked consultations and treatment packages.
• Follow up with leads to improve conversion and attendance rates.
• Achieve monthly sales and booking targets.
• Accurately update lead status, call outcomes, and bookings in the system.
• Coordinate with reception and medical teams to ensure smooth patient scheduling.

Skills

Sales, negotiation, and closing skills

Excellent verbal communication and phone etiquette

Customer-focused approach

Time management and follow-up skills

Ability to handle objections and build rapport

Basic CRM or lead management system knowledge

Job description

Role Overview

The Call Center Sales Associate plays a key role in lead conversion and revenue generation for the clinic. The role involves handling inbound and outbound calls, providing accurate information about cosmetic and aesthetic treatments, and converting inquiries into confirmed consultations and treatment packages.

Key Responsibilities

• Contact new and existing leads provided by the clinic
• Handle inbound calls professionally and promptly
• Clearly explain cosmetic, dermatology, and aesthetic services
• Convert inquiries into booked consultations and treatment packages
• Follow up with leads to improve conversion and attendance rates
• Achieve monthly sales and booking targets
• Accurately update lead status, call outcomes, and bookings in the system
• Coordinate with reception and medical teams to ensure smooth patient scheduling

Job Requirements

• Previous experience in call center sales, telesales, or clinic sales
• Experience in medical or cosmetic clinics is a strong advantage
• Fluency in Arabic; English proficiency is an advantage
• Ability to work in a target-driven environment with KPIs
• Professional attitude and appearance

Skills

Key Skills

• Sales, negotiation, and closing skills
• Excellent verbal communication and phone etiquette
• Customer-focused approach
• Time management and follow-up skills
• Ability to handle objections and build rapport
• Basic CRM or lead management system knowledge

Compensation & Incentives

• Competitive basic salary
• Performance-based commission and incentive structure
• Long-term growth and career development opportunities within a reputable cosmetic clinic