Bilingual Call Center Agent - Arabic/English

HALA; Riyadh; Hybrid; SAR 120,000 - 150,000; Full time

Job summary

A leading fintech company in Riyadh is seeking a motivated Contact Center Agent as the first point of contact for customers. This role requires handling inquiries and providing excellent customer experiences across various channels. The ideal candidate will have strong communication skills, be bilingual, and be able to maintain professionalism under pressure. We offer a competitive compensation package and a supportive work culture that values development and autonomy.

Benefits

Inclusive and diverse culture

Competitive compensation packages

Regular training and learning stipend

Opportunities for personal development

Qualifications

• Proven experience in a customer service environment (6 months to 1 year).
• Ability to remain calm and professional under pressure.
• Flexibility to work shifts, weekends, and holidays as needed.

Responsibilities

• Handle inbound and outbound customer interactions promptly and professionally.
• Respond to customer inquiries and resolve issues in a timely manner.
• Log all customer interactions and transactions in the system.

Skills

Customer-focused mindset

Strong verbal communication skills

Problem-solving ability

Time management

Multitasking

Education

High school diploma or bachelor’s degree

Tools

CRM systems

MS Office

Ticketing tools

Job description

A leading fintech company in Riyadh is seeking a motivated Contact Center Agent as the first point of contact for customers. This role requires handling inquiries and providing excellent customer experiences across various channels. The ideal candidate will have strong communication skills, be bilingual, and be able to maintain professionalism under pressure. We offer a competitive compensation package and a supportive work culture that values development and autonomy.