Spa & Wellness Concierge

Rosewood Hotels and Resorts; Saudi Arabia; On-site; SAR 67,000 - 100,000; Full time

Job summary

Rosewood AMAALA in Saudi Arabia seeks a Wellness Concierge to be the first contact for guests at Asaya Spa, delivering a refined, welcoming experience from arrival to departure, blending service with operational excellence and deep knowledge of spa services and guest preferences.

You will personalize journeys, support revenue growth, manage bookings, payments and guest profiles with discretion, coordinate with wellness teams, and uphold the highest standards of privacy and luxury hospitality.

Qualifications

• You have proven experience in a luxury spa, wellness retreat, or five-star hospitality environment.
• You are passionate about wellness and personalise guest experiences.
• You communicate confidently and professionally, building relationships with guests and colleagues.
• You are comfortable with spa reservation and property management systems.
• You manage bookings, guest information and payments accurately.

Responsibilities

• Welcome guests with warmth, professionalism, and genuine hospitality, creating memorable first impressions.
• Manage spa reservations, schedules, guest profiles, vouchers, and enquiries with accuracy and discretion.
• Personalise guest journeys by understanding preferences and recommending wellness experiences.
• Process payments, voucher transactions, and daily reconciliations accurately.
• Coordinate with wellness and operational teams to maintain high luxury standards and privacy.

Tools

Spa Reservation Systems

Property Management Systems

Job description

OUR PURPOSE AND CULTURE

We are driven to create a future where people and place enrich one another We are wholly committed to rooting ourselves more deeply in every place we are in while setting new benchmarks for positive impact As a pioneering collective with a common purpose we curate extraordinary moments and honor the soul of every place along our journey At Rosewood Hotel Group we answer The Calling Together we Make the Place

THE TEAM

As part of the Wellness amp Spa team at Rosewood AMAALA you will report to the Wellness Manager and play a key role in creating exceptional wellness experiences for guests and members Working closely with therapists movement coaches wellness practitioners attendants and hotel operational teams you will help deliver seamless personalised service across the Asaya Spa journey

YOUR ROLE

As Wellness Concierge you will be the first point of contact for guests visiting Asaya Spa creating a welcoming and refined experience from arrival through departure This role is central to delivering Rosewood AMAALA s luxury wellness offering combining exceptional guest service with operational excellence accurate reservation management and commercial awareness Through expert knowledge of spa services wellness programmes and guest preferences you will help personalise every visit foster guest loyalty and support revenue growth while maintaining the highest standards of presentation discretion and professionalism

HOW YOU LL MAKE THE PLACE

Welcome guests with warmth, professionalism, and genuine hospitality, creating memorable first impressions that reflect Rosewood and Asaya standards. Manage spa reservations, schedules, guest profiles, vouchers, and enquiries with accuracy, discretion, and attention to detail. Personalise guest journeys by understanding individual preferences, recommending suitable wellness experiences, and identifying opportunities to enhance the guest experience. Process payments, voucher transactions, and daily reconciliations accurately while maintaining compliance with company procedures. Coordinate closely with wellness and operational teams to ensure all guest-facing areas are prepared, presented, and operating to the highest standards. Uphold all health, safety, service quality, privacy, and luxury hospitality standards while supporting the smooth day-to-day operation of the spa.

COULD THIS BE YOU?

You bring proven experience in a luxury spa, wellness retreat, or five-star hospitality environment, ideally in a guest-facing wellness or concierge role. You are passionate about wellness and enjoy creating meaningful, personalised experiences for every guest. You communicate confidently and professionally, building positive relationships with guests and colleagues alike. You are comfortable working with spa reservation and property management systems and can manage bookings, guest information, and payments accurately. You have a strong eye for detail, remain organised in a fast-paced environment, and confidently manage multiple priorities. You demonstrate discretion, sound judgement, and a commitment to maintaining the highest levels of guest confidentiality and service excellence.