Lux Spa Wellness Concierge: Guest Experience & Retail

Rosewood Hotel Group; Umluj; On-site; SAR 60,000 - 90,000; Full time

Job summary

The Wellness Concierge at Rosewood Hotel Group serves as the first point of contact for guests at the Wellness & Spa, delivering a seamless, personalized guest experience from reservation through departure.

This role oversees Spa Reception operations, manages appointments, promotes wellness experiences, supports Fitness Centre operations, and drives Spa Retail sales while upholding Rosewood brand standards, Forbes Five-Star Standards, and LQA requirements.

Qualifications

• Deliver exceptional guest service in accordance with Rosewood brand standards.
• Welcome guests warmly and professionally, creating a personalized arrival and departure experience.
• Anticipate guest needs and provide thoughtful recommendations tailored to individual wellness goals.
• Maintain guest confidentiality and discretion.

Responsibilities

• Deliver exceptional guest service in accordance with brand and luxury standards.
• Welcome guests and create personalized arrival and departure experiences.
• Promote spa and wellness experiences and retail products through professional consultation.
• Coordinate with therapists, fitness instructors, and management to ensure smooth operations.
• Maintain clean, organized reception, retail boutique, and waiting areas.

Job description

The Wellness Concierge at Rosewood Hotel Group serves as the first point of contact for guests at the Wellness & Spa, delivering a seamless, personalized guest experience from reservation through departure.

This role oversees Spa Reception operations, manages appointments, promotes wellness experiences, supports Fitness Centre operations, and drives Spa Retail sales while upholding Rosewood brand standards, Forbes Five-Star Standards, and LQA requirements.