VIP Front Desk & Visitor Experience Lead

Asharq News; Medina; On-site; SAR 78,000 - 112,000; Full time

Job summary

Asharq News in Medina seeks a professional front desk host to welcome employees, visitors, tenants and VIP guests and to provide efficient, responsive front-of-house service.

You will manage visitor registration, coordinate with Security and Control Room teams for access, and assist visitors with directions, information and inquiries while supporting meetings and events. Maintain professionalism and confidentiality at all times.

Responsibilities

• Welcome and assist employees, visitors, tenants and VIP guests professionally
• Provide an efficient and responsive front desk help desk service
• Manage visitor registration records and access coordination
• Coordinate with Security and Control Room teams for visitor access and approvals
• Provide directions, information and assistance to visitors and employees
• Handle reception inquiries and support front-of-house services
• Assist visitors in resolving their requests or coordinate with the relevant department until the matter is addressed
• Support VIP arrivals, meetings and special events
• Escalate security-related issues to the on-duty Security team immediately
• Maintain a professional appearance, proper grooming, confidentiality and high customer service standards
• Prepare daily reception logs and report any significant or urgent matters
• Comply with SRMG News procedures and security instructions and escalation protocols

Job description

Asharq News in Medina seeks a professional front desk host to welcome employees, visitors, tenants and VIP guests and to provide efficient, responsive front-of-house service.

You will manage visitor registration, coordinate with Security and Control Room teams for access, and assist visitors with directions, information and inquiries while supporting meetings and events. Maintain professionalism and confidentiality at all times.