Transmission NOC Engineer (Team Lead) with Iqama Transferable - KSA

Zyagulf Information Technology LLC; Riyadh; On-site; SAR 90,000 - 130,000; Full time

Benefits offered by this job

Family Status

Medical Insurance

Self

Spouse

Up to 3 Children

Job summary

Zyagulf Information Technology UAE seeks a Transmission NOC Team Lead to manage 24x7 operations and incident response for Data Center and Connectivity services in Riyadh. You will drive service restoration, escalation and continuous improvement, coordinating with engineering and vendors to maintain high availability.

The ideal candidate brings 6-10 years in NOC operations, 2-3 years in team leadership, ITIL Foundation and relevant Cisco/Juniper/Aruba certifications, with transferable iqama and

Qualifications

• 6-10 years in NOC Operations with minimum 2-3 years leading NOC teams.
• Experience in Data Center Colocation and Connectivity Services.
• Iqama transferable preferred; immediate joiner advantageous.

Responsibilities

• Lead 24x7 NOC operations, incident response and technical support for Data Center and Connectivity services.
• Provide technical leadership and guidance to NOC engineers; review incidents and RCA actions.
• Coordinate with Network Engineering, Data Center Operations, Vendors and Service Delivery teams; ensure SLA compliance.

Job description

Dear Friend Greetings from Zyagulf Information Technology UAE

About us

Zyagulf Information Technology is a global IT consulting and solutions provider that offers dynamic end to end business solutions to various enterprises with high quality of services in emerging technologies and an impressive command of industry expertise and leading technology capabilities with fully integrated on-site off-site offshore and blended delivery methodologies Zyagulf recruits Transmission NOC Engineer Team Lead with Iqama Transferable and 6 to 10 years of Data Center Colocation Connectivity Services experience and Minimum 2-3 years leading Transmission NOC teams to one of our reputed clients located in Riyadh KSA

Employment

Direct Hire by our client

Qualification

Any relevant IT degree

Work Location

Riyadh KSA

Experience

Min 6 to 10 years with minimum 2-3 years leading NOC teams

Skills

Transmission NOC Engineer Team Lead Lead 24x7 NOC operations ITIL Foundation Cisco CCNA CCNP Juniper JNCIA JNCIS Fortinet NSE Aruba Certifications CDCP CDFOM

Joining Time

ASAP immediate 15 to 20 days

Domain

Data Center Colocation Connectivity Services

Nationality

Any Preferred Already in KSA Transferable IQAMA

Benefits

• Family Status
• Medical Insurance
• Self
• Spouse
• Up to 3 Children

Job Description

Transmission NOC Team Lead with Data Center Colocation Connectivity Services Role Transmission NOC Team Lead Purpose Transmission NOC Team Leader is responsible for managing the operational health monitoring incident response and technical support activities for Data Center and Connectivity services The role ensures network availability rapid incident resolution technical escalation management and continuous service improvement while maintaining compliance with operational standards Key Responsibilities NOC Operations Management Lead 24x7 NOC operations Ensure continuous monitoring of Data Center InfrastructureNetwork ServicesConnectivity ServicesCloud Connectivity PlatformsManaged Services EnvironmentsManage shift handovers and operational continuity Incident Major Incident Management Lead technical incident response activities Act as Incident Manager during major outages Coordinate with Network Engineering TeamsData Center OperationsVendorsService Delivery TeamsDrive service restoration within SLA commitments Technical Leadership Provide Level 2 operational guidance to NOC engineers Review incident diagnostics and troubleshooting plans Support root cause investigations and corrective actions Ensure proper escalation to engineering teams when required Monitoring Event Management Manage proactive monitoring tools Ensure effective alarm management and event correlation Reduce false positives and alert fatigue Improve monitoring efficiency and visibility Problem Management Analyze recurring incidents Lead Root Cause Analysis RCA discussions Implement preventive and corrective actions Capacity Availability Management Monitor service availability trends Review network utilization and performance metrics Identify risks affecting service reliability Reporting Governance Prepare operational reports covering AvailabilityMTTRIncident TrendsNetwork PerformanceService ReliabilitySupport customer reviews and audit activities Team Leadership Lead and mentor NOC Engineers and Analysts Develop technical training plans Drive technical skill enhancement programs Experience 6-10 years in NOC Operations or Network Operations Minimum 2-3 years leading NOC teams Strong experience supporting Data Center OperationsISP Telecom NetworksEnterprise Connectivity ServicesManaged Network ServicesExperience in Major Incident Management Preferred Certifications IT Service ManagementITIL Foundation Networking Cisco CCNA CCNPJuniper JNCIA JNCISFortinet NSEAruba Certifications Data Center CDCPCDFOM Key Technical Skills Network Monitoring Tools SolarWinds PRTG Zabbix ManageEngine OpManager SNMP Monitoring TCP IP Networking Routing Switching WAN MPLS Internet Services VPN Technologies Data Center Operations Key KPIs Network Availability Mean Time to Detect MTTD Mean Time to Resolve MTTR Major Incident Resolution TimeSLA ComplianceRepeat Incident ReductionAlert Response TimeService Reliability The candidate who has relevant experience and holding Iqama Transferable can share their updated profile quickly. They should be able to join in short notice.