Transmission NOC Engineer ( L1 & L2 ) with Iqama Transferable - KSA

Zyagulf Information Technology LLC; Riyadh; On-site; SAR 100,000 - 160,000; Full time

Benefits offered by this job

Family Status

Medical Insurance

Self

Spouse

Up to 3 Children

Job summary

Zyagulf Information Technology UAE seeks a Transmission NOC Engineer for L1/L2 support, focusing on data center infrastructure and telecom connectivity. The ideal candidate will monitor, troubleshoot, and escalate incidents to ensure SLA compliance.

Responsibilities include real-time surveillance, ticket management, and coordination with stakeholders. The role requires 2–6 years of relevant experience and willingness to work on a 24x7 schedule in Riyadh, KSA.

Qualifications

• >> Basic understanding of Data Center infrastructure and or Telecom Connectivity networks.
• << DCIM, NMS and OSS familiarity.
• << Hands-on in Ciena 6200 MCP.
• << Knowledge of ticketing systems and incident management processes.
• << Strong monitoring, analytical and communication skills. Willingness to work 24x7 shift operations.

Responsibilities

• Monitoring and surveillance of infrastructure health and alarms via DCIM, NMS, OSS.
• Incident management: create, assign, dispatch and track trouble tickets with proper classification.
• Initial troubleshooting and fault isolation using available tools and procedures.
• Coordinate with internal teams, providers, vendors and carriers as required.
• Prepare and maintain RCA, fault trends and dashboards.

Skills

Transmission NOC Engineer L1 L2

DCIM

NMS

OSS

Sub Sea NMS

IOPs

IX

OTN

Ciena 6200

MCP

Education

Any relevant IT degree

Tools

Job description

Dear Friend Greetings from Zyagulf Information Technology UAE

About us

Zyagulf Information Technology is a global IT consulting and solutions provider that offers dynamic end to end business solutions to various enterprises with high quality of services in emerging technologies and an impressive command of industry expertise and leading technology capabilities with fully integrated on-site off-site offshore and blended delivery methodologies. Zyagulf recruits Transmission NOC Engineer - L1 L2 Support with 2 to 4 4 to 6 years of Data Center infrastructure and or Telecom Connectivity network experience and holding Iqama Transferable to one of our reputed clients located in Riyadh KSA.

Transmission NOC Engineer - L1 L2 Support

We are looking for a Transmission NOC Engineer - L1 L2 Support with 2 to 4-6 years of Data Center infrastructure and or Telecom Connectivity network experience and holding Iqama Transferable to one of our reputed clients located in Riyadh KSA.

Employment

Direct Hire by our client

Qualification

Any relevant IT degree

Work Location

Riyadh KSA

Experience

Min 2 to 4 years

Skills

• Transmission NOC Engineer L1 L2 Support
• DCIM
• NMS
• OSS
• Sub Sea NMS
• IPOPs
• IX
• OTN
• Ciena 6200
• MCP

Joining Time

ASAP immediate 15 to 20 days

Domain

Data center infrastructure and or Telecom Connectivity networks

Nationality

Any Preferred: Already in KSA Transferable IQAMA

Benefits

• Family Status
• Medical Insurance
• Self
• Spouse
• Up to 3 Children

Job Description

• Transmission NOC Engineer L1 L2 Support The Transmission NOC L1 L2 Engineer is responsible for 24x7 monitoring incident detection basic troubleshooting and escalation support for Data Center and Connectivity infrastructure The role focuses on real time surveillance ticket management coordination with stakeholders and operational reporting to ensure service availability and SLA compliance

Key Responsibilities

• Monitoring Surveillance Monitor infrastructure health and alarms through DCIM systems Data Centers and NMS OSS platforms Connectivity Perform continuous surveillance of network elements including Sub Sea NMS IPOPs IX OTN and related systems Identify faults anomalies and service degradations proactively
• Incident Trouble Ticket Management Create assign dispatch and track trouble tickets based on alarms and fault notifications Ensure incidents are logged accurately with proper classification and priority Escalate issues to L2 L3 teams as per defined escalation matrices and SLAs
• Troubleshooting Fault Management Conduct initial troubleshooting fault isolation and remote fault management based on available tools and procedures Support equipment failure investigations using NMS data and dashboards
• Coordination Communication Liaise with internal teams service providers vendors international carriers and consortium NOCs as required Provide timely updates to stakeholders during incidents and follow established communication protocols
• Reporting Documentation Prepare and maintain reports on Trouble Tickets Root Cause Analysis RCA fault trends and operational dashboards Ensure accurate documentation of incidents actions taken and resolutions

Required Skills & Qualifications

• Basic understanding of Data Center infrastructure and or Telecom Connectivity networks
• Familiarity with DCIM NMS and OSS systems
• Hands-on in Ciena 6200 MCP
• Knowledge of ticketing systems and incident management processes
• Strong monitoring analytical and communication skills Willingness to work in 24x7 shift operations