Telco Delivery Lead

Accenture; Riyadh; On-site; SAR 374,000 - 563,000; Full time

Job summary

A leading global consultancy in Riyadh seeks an experienced Telco Delivery Lead to spearhead digital transformation initiatives for telecommunications clients. The ideal candidate will have over 15 years in IT delivery focusing on BSS/OSS, strong project management skills, and a proven ability to drive operational efficiency. Join a team innovating at the forefront of technology to enhance customer experiences and streamline operations. Flexible work arrangements and competitive rewards offered.

Benefits

Flexible work arrangements

Continuous coaching

Access to state-of-the-art technology

Qualifications

• 15+ years of experience in telecommunications IT delivery, focusing on BSS/OSS/ESS applications.
• Proven track record of delivering large-scale transformation programs in telco environments.
• Familiarity with cloud-native architectures, microservices, and API-driven integration.

Responsibilities

• Lead the end-to-end delivery of complex transformations.
• Collaborate with client stakeholders to define business requirements.
• Act as a trusted advisor on application transformation and digital enablement.

Education

Bachelor's or Master’s degree in Computer Science, Engineering, Business, or related field

Job description

Overview

Accenture Technology: Through unmatched industry experience, the leading technologies from our ecosystem partners and startups, and the largest delivery network in the world, we provide a powerful range of capabilities that can be tailored to our client’s most complex business needs. With over 100 innovation hubs deployed around the world, we help clients continuously innovate at speed and at scale so they can outpace their peers. You will bring innovation, intelligence, and industry experience together with the newest technologies to help clients innovate on a scale and transform their businesses. Visit us at www.accenture.com

Job Summary

We are seeking an experienced Telco Delivery Lead with deep expertise in Business Support Systems (BSS), Enterprise Support Systems (ESS), and Operational Support Systems (OSS) to join our Delivery team. This role is pivotal in driving large-scale digital transformation initiatives for leading telecommunications providers, with a strong focus on application modernization, customer experience, and operational efficiency.

Key Responsibilities

• Lead the end-to-end delivery of complex, cross-functional transformations.
• Collaborate with client stakeholders to define business requirements, solution architecture, and delivery roadmaps aligned with strategic objectives.
• Manage project scope, timelines, budgets, and risks using waterfall, agile and/or hybrid delivery methodologies.
• Oversee the integration and modernization of telco applications such as CRM, billing, order management, service assurance, and provisioning systems.
• Ensure delivery excellence across multiple workstreams, coordinating cross-functional teams including solution architects, developers, testers, and business analysts.
• Act as a trusted advisor to clients on application transformation, digital enablement, and operational optimization.
• Drive continuous improvement in delivery processes, leveraging automation, DevOps, and AI/ML where applicable.
• Lead the integration of GenAI capabilities into telco application ecosystems (e.g., BSS/OSS), enabling intelligent automation, personalized customer interactions, and enhanced operational insights.
• Collaborate with data science and engineering teams to design and deploy GenAI-powered solutions such as virtual agents, intelligent ticket triaging, automated knowledge management, and AI-driven customer journey orchestration.
• Support business development by contributing to solutioning, proposals, and client presentations for new opportunities in the telco application space.
• Monitor and report on delivery KPIs, ensuring transparency and alignment with client expectations.
• Foster a culture of innovation, knowledge sharing, and capability building within the delivery team.

Required Skills & Qualifications

• Bachelor’s or Master’s degree in Computer Science, Engineering, Business, or related field. PMP or equivalent certification is a plus.
• 15+ years of experience in telecommunications IT delivery, with a strong focus on BSS/OSS/ESS applications.
• Proven track record of delivering large-scale transformation programs in telco environments.
• Deep understanding of telco application domains such as:
• BSS: CRM, billing, revenue management, customer experience platforms.
• OSS: Service fulfillment, assurance, network inventory, orchestration.
• ESS: ERP, HR, finance, and enterprise-wide platforms.
• Strong stakeholder management and communication skills, with the ability to influence at senior levels.
• Experience with agile delivery frameworks (e.g., SAFe, Scrum, Kanban) and DevOps practices.
• Experience with AI/ML use cases in telco (e.g., predictive maintenance, customer churn, intelligent automation).
• Familiarity with cloud-native architectures, microservices, and API-driven integration.

Why Join Us

• We offer a transparent, fast-paced career progression, with a focus on your strengths and continuous coaching from senior colleagues
• You will benefit from working alongside Accenture experts who are solving some of the biggest industry challenges with innovative thinking and pioneering tools
• Flexible work arrangements and a range of benefits including competitive rewards
• You will have access to state-of-the-art technology that will give you the opportunity to deepen your existing skills even as you help create the latest business trends
• You will also have opportunities to make a difference to the communities in which we work and live

Next Steps

If this sounds like the ideal role, career and company for you, click to apply. To learn more about life at Accenture Middle East, follow us on social media and keep up with our latest news. Accenture Middle East: LinkedIn, Instagram, Facebook, Twitter, YouTube

About Accenture

We work with one shared purpose: to deliver on the promise of technology and human ingenuity. Every day, more than 775,000 of us help our stakeholders continuously reinvent. Together, we drive positive change and deliver value to our clients, partners, shareholders, communities, and each other. We believe that delivering value requires innovation, and innovation thrives in an inclusive and diverse environment. We actively foster a workplace free from bias, where everyone feels a sense of belonging and is respected and empowered to do their best work. At Accenture, we see well-being holistically, supporting our people’s physical, mental, and financial health. We also provide opportunities to keep skills relevant through certifications, learning, and diverse work experiences. We’re proud to be consistently recognized as one of the World’s Best Workplaces™. Join Accenture to work at the heart of change. Visit us at www.accenture.com

Equal Employment Opportunity Statement

We believe that no one should be discriminated against because of their differences. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, sexual orientation, gender identity or expression, marital status, citizenship status or any other basis as protected by applicable law. Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities.