Technical Support Engineer-KSA

Streamax Mena; Riyadh; On-site; SAR 167,400 - 223,200; Full time

Job summary

Streamax Mena in Riyadh is looking for a Technical Support Engineer to provide expert technical assistance to clients. You will troubleshoot and resolve issues related to products and services, acting as the primary point of contact for clients.

The ideal candidate will have over 3 years of experience in technical support, strong problem-solving abilities, and proficiency with various databases and cloud services. This role involves working closely with clients to ensure effective solutions are delivered.

Qualifications

• 3+ years of experience in technical support.
• Proficiency in troubleshooting hardware/software issues and network configurations.
• Experience with databases and cloud services.

Responsibilities

• Provide advanced troubleshooting and support to customers.
• Act as the primary point of contact for technical inquiries.
• Assist with product setup, installation, and configuration.

Skills

Troubleshooting hardware/software issues

Strong communication skills

Experience with CRM software

Knowledge of networking protocols

Education

Bachelor’s degree in Computer Science, Information Technology, or a related field

Tools

MySQL

SQL Server

MongoDB

AWS

Azure

Google Cloud

Salesforce

TeamViewer

Remote Desktop

Job description

The Technical Support Engineer will provide expert technicalassistance to clients, troubleshooting and resolving issues related to[product/services]. The ideal candidate will have strong technical skills,problem-solving abilities, and the ability to communicate complex informationto clients clearly. This role is perfect for an individual who enjoys technicalproblem-solving in a client-facing capacity.

Responsibilities

• Provideadvanced troubleshooting and support to customers for [product/services].Resolve technical issues via phone, email, and remote access tools
• Actas the primary point of contact for technical inquiries, ensuring clientsreceive timely and effective solutions
• Accuratelylog customer issues and resolutions
• Assistwith product setup, installation, and configuration for customers
• Guideclients on system usage, features, and best practices
• Workclosely with engineering and product teams to resolve complex issues and relayproduct feedback
• Monitorclient systems for potential issues and perform proactive system maintenance toavoid downtime
  

Key Requirements

• 3+years of experience in technical support
• Proficiencyin troubleshooting hardware/software issues, operating systems, networkconfigurations, and device setups
• Experiencewith databases (MySQL, SQL Server, MongoDB) and cloud services (AWS, Azure,Google Cloud)
• Knowledgeof networking protocols (TCP/IP, DNS, HTTP, VPN) and remote troubleshootingtools (TeamViewer, Remote Desktop)
• Strongcommunication skills and ability to explain technical concepts to non-technicalclients
• Experiencewith CRM software (e.g., Salesforce)
• Bachelor’sdegree in Computer Science, Information Technology, or a related field