IT Support

Join Solutions; Riyad Al Khabra; On-site; SAR 60,000 - 90,000; Full time

Job summary

A leading IT service provider in Saudi Arabia is looking for IT Support specialists to assist with all aspects of IT services. Responsibilities include supporting users, troubleshooting hardware/software issues, and managing new user setups. Candidates should have a minimum of 3 years in an IT support role, a bachelor's degree, and must be Saudi nationals. Fluency in English and Arabic is required. This position offers a chance to contribute to various IT policies and projects.

Qualifications

• Minimum of 3+ years experience in an IT support role.
• Must be a Saudi national.
• IT Certification e.g., Office 365, MCSD (advantage).
• Fluent in English and Arabic.

Responsibilities

• Support users for IT issues, requests, and information.
• Troubleshoot desktop and system problems, diagnose and solve issues.
• Manage and support new user setup timely.
• Create, manage, and maintain master desktop images for standard setup.
• Automate routine IT admin tasks to streamline desktop management.
• Set up new users promptly and efficiently.
• Perform root-cause analysis for recurring issues and implement fixes.
• Identify suitable hardware and software solutions.

Skills

IT support experience

Fluent in English and Arabic

Organizational skills

Attention to detail

Ability to travel

Education

Bachelor's degree or equivalent

Tools

Office 365

Microsoft AD

Group Policies

Windows 10

iOS and Android

Job description

We are Looking for IT Support 'Saudi national' The role requires the individual to have the willingness to aid in supporting all aspects of the IT service through to desk rollouts and implementation.

Responsibilities

• Support users for IT issues, requests, and information.
• Troubleshoot desktop and system problems, diagnose, and solve hardware/software incidents/problems.
• Provide exceptional service support to the business and manage user requests timely.
• Create, manage, and maintain master desktop images to standardize desktop setup.
• Create automation to reduce manual IT admin for desktop management and maintenance.
• Manage and support new user setup timely.
• Perform root‑cause analysis for repeated issues and find permanent fixes.
• Identifying hardware and software solutions.
• Liaise with IT suppliers to repair IT hardware or software faults.
• Contribute to IT policies, processes, and procedures.
• Support IT initiatives and projects.

Qualifications

• Minimum 3+ experience in an IT support role previously, Fresh Graduates or out of work 3 Months
• Bachelor’s degree or equivalent.
• IT Certification e.g., Office 365, MCSD (advantage).
• Fluent in both English and Arabic.
• Must be Saudi National
• Excellent organizational skills and strong attention to detail.
• Ability to travel, if requested to remote Maximus Offices.

Technical Skillset

• Expert on Desktop, Laptops, and Smart Phones.
• Working knowledge of Microsoft AD, Group Policies, DNS.
• Expert with Windows 10 and good working knowledge of iOS and Android.
• Microsoft desktop applications and Cloud Office 365 suite and admin setup controls.
• Desktop Encryption, standard desktop applications e.g., Adobe Reader.
• Familiar with office peripherals e.g., Multi‑Function Devices.
• Scriptwriting for automation and deployments (desired).
• Use of remote support services and tools e.g., Quick Assist.