Technical Support Engineer — Expert Troubleshooter

E Incube; Riyadh; On-site; SAR 60,000 - 120,000; Full time

Job summary

A technology solutions provider in Riyadh is seeking a Technical Support Engineer to provide outstanding customer service and troubleshoot technical issues related to products and services. The ideal candidate should have 2-4 years of experience in technical support, a Bachelor's degree in a relevant field, and strong communication skills in Arabic and English. This full-time position offers opportunities for collaboration with engineering teams and professional growth.

Qualifications

• 2-4 years of relevant experience in technical support.
• Strong understanding of operating systems and networking.
• Familiarity with SQL or Oracle databases.

Responsibilities

• Provide technical assistance to customers.
• Troubleshoot and resolve issues related to products/services.
• Collaborate with engineering teams and document solutions.

Skills

Customer service

Troubleshooting

Communication (Arabic & English)

Problem-solving

Technical support experience

Education

Bachelor's degree in Computer Science or related field

Tools

Zendesk

Freshdesk

Jira

Job description

A technology solutions provider in Riyadh is seeking a Technical Support Engineer to provide outstanding customer service and troubleshoot technical issues related to products and services. The ideal candidate should have 2-4 years of experience in technical support, a Bachelor's degree in a relevant field, and strong communication skills in Arabic and English. This full-time position offers opportunities for collaboration with engineering teams and professional growth.