IT Specialist

Join Solutions; Al Khobar; On-site; SAR 67,000 - 112,000; Full time

Job summary

A tech company in Saudi Arabia is seeking an IT support specialist to provide technical assistance and ensure optimal use of hardware and software technologies. Responsibilities include resolving IT issues, training end-users, and monitoring system performance. The ideal candidate should possess a bachelor's degree in a relevant field, have the ability to provide effective technical support, and be familiar with helpdesk software. Additional requirements include being a Saudi national and having a keen interest in the latest IT trends.

Qualifications

• Saudi national required.
• Ability to determine IT needs and train users.
• Experience in documenting processes.
• Experience with IT helpdesk software.
• Experience documenting processes and monitoring performance metrics.
• Knowledge of database maintenance and system security.
• Ability to stay updated with IT support trends.
• Fresh graduate or unemployed for more than three months.

Responsibilities

• Provide technical assistance to staff and customers.
• Consult with IT managers as needed.
• Document processes and perform diagnostic tests.
• Resolving logged errors in a timely manner.
• Monitoring hardware, software, and system performance metrics.
• Updating computer software as well as upgrading hardware and systems.
• Maintaining databases and ensuring system security.
• Documenting processes and performing diagnostic tests.
• Keeping track of technological advancements and trends in IT support.

Skills

Technical support expertise

Ability to train end-users

Proficiency in IT helpdesk software

Knowledge of database maintenance

Monitoring performance metrics

Technical innovation knowledge

Education

Bachelor's degree in computer science or related

Tools

IT helpdesk software

Diagnostics tools

Database maintenance tools

Job description

We are looking for an IT support specialist to provide technical assistance to our staff. In this role, your duties will include ensuring optimal use of our hardware and software technologies, enhancing system performance, and securing data.

Responsibilities:

• Consulting with IT managers and other departments as required.
• Providing IT assistance to staff and customers.
• Training end-users on hardware functionality and software programs.
• Resolving logged errors in a timely manner.
• Monitoring hardware, software, and system performance metrics.
• Updating computer software as well as upgrading hardware and systems.
• Maintaining databases and ensuring system security.
• Documenting processes and performing diagnostic tests.
• Keeping track of technological advancements and trends in IT support.

Qualifications:

• Must be Saudi national.
• A bachelor's degree in computer science, information technology, or similar.
• Exceptional ability to provide technical support and resolve queries.
• Ability to determine IT needs and train end-users.
• Proficiency in IT helpdesk software.
• Experience in documenting processes and monitoring performance metrics.
• Advanced knowledge of database maintenance and system security.
• Ability to keep up with technical innovation and trends in IT support.
• Fresh graduate or out of work for more than three months.