Technical Consultant & Solutions Architect: Proactive Support

Philips; Riyadh; On-site; SAR 112,000 - 190,000; Full time

Job summary

Philips in Riyadh seeks a Technical Consultant & Support to understand clients' technical environments and deliver advanced, customized solutions aligned with strategic objectives.

The role involves designing robust architectures, configuring plans, testing frameworks, and resolving complex issues through diagnostics and root-cause analysis while ensuring proactive knowledge transfer and continuity of support across projects.

Qualifications

• 2+ years of experience in technical consulting, customer support, or equivalent roles.
• Bachelor's degree required or equivalent experience in related fields.
• Strong diagnostic and root-cause analysis skills with the ability to deliver proactive support.

Responsibilities

• Consult extensively with clients to understand their technical landscapes and propose advanced, customized solutions.
• Design documentation, architectures, configuration plans, and testing frameworks for robust solutions.
• Resolve complex issues via advanced diagnostics and root-cause analysis, with proactive support strategies.
• Document intricate solutions and create comprehensive support procedures and guides for knowledge transfer.
• Collaborate with product development and sales to align client feedback with service enhancements.

Skills

Technical consulting

Customer support

Healthcare industry

Education

Bachelor's degree

Tools

Diagnostics tools

Job description

Philips in Riyadh seeks a Technical Consultant & Support to understand clients' technical environments and deliver advanced, customized solutions aligned with strategic objectives.

The role involves designing robust architectures, configuring plans, testing frameworks, and resolving complex issues through diagnostics and root-cause analysis while ensuring proactive knowledge transfer and continuity of support across projects.