General Service Support - Graduate

Philips Health Systems; Riyadh; On-site; SAR 60,000 - 90,000; Full time

Job summary

Philips Health Systems is seeking a Services Support Graduate to join the Health Systems Services Delivery team in KSA. You will install PH equipment, perform maintenance and modifications, and respond to field issues while maintaining high service quality for customers and patients.

You will be a post-2025 Bachelor or Master graduate in Biomedical or Electrical Engineering, with English fluency and a willingness to travel across the region. A driving license is required for business trips.

Qualifications

• Post-2025 Bachelor or Master in Biomedical or Electrical Engineering.
• Experience in maintenance and troubleshooting of technical complex systems.
• Fluent in English; local language also.
• Willing to travel within KSA; driving license required.

Responsibilities

• Install Philips PH equipment according to standards and installation time set by PH.
• Perform planned maintenance and equipment modifications within schedule and quality standards.
• Provide timely service data, job sheets, expense claims and reports; respond to field problems.
• Identify customer needs and potential commercial leads; contribute feedback to management.

Skills

Maintenance

Troubleshooting

Customer-oriented

English fluency

Education

Biomedical/Electrical Engineering degree

Job description

As a Services Support Graduate you will become a part of Health Systems Services Delivery team in KSA that is highly energized and eager to win. In this team we value diversity among team members, ownership, out-of-the-box thinking and ideas to strengthen our marketing strategy. We closely collaborate with other functions to deliver the best possible support for our customers and patients. By having you in this team we will ensure continues improvement approach on best in class service quality to our consumers on daily basis.

Your role

• Install Philips Healthcare PH equipment according to standards with respect to quality and installation time as set by PH
• Perform planned maintenance and equipment modifications within the scheduled time and to the quality standards set by PH
• Perform corrective maintenance supported when necessary by tier-2 support helpdesk
• Submit timely and accurate service data job sheets reports expense claims radiation film badges field problem reports and other paperwork as assigned
• Being aware of customer needs and potential commercial leads
• Philips Lifecycle Solutions PLS through customer visits and provide feedback and recommendations to the management relevant people within the organization
• Being a professional representative for PH with respect to customer problems ensuring personal acceptability by the customer in appearance and behavior in accordance with PH policy and targets

You are a post-2025 Bachelor / Master graduate of Biomedical Engineering, Electrical Engineering or equivalent.

• Have experience in maintenance and troubleshooting of technical complex systems as an asset
• Fluent in English, verbal and written in addition to local language
• Customer-oriented
• Available for business trips (driving license needed) inside the KSA