Tahreez/Riyadh -Senior IT Help Desk

Alturki Holding; Riyadh Region; On-site; SAR 120,000 - 160,000; Full time

Job summary

Tahreez in Riyadh is seeking an experienced IT Specialist to install, maintain and support computer systems, networks and hardware across the Tahreez office. The candidate will troubleshoot incidents, ensure system uptime and coordinate with vendors.

Requirements include a Bachelor's degree in IT or Computer Science and at least 5 years in IT help desk or IT support. Strong knowledge of Windows and macOS, networks, backups, patch management, security best practices, AD, and ticketing tools is

Qualifications

• Bachelor's degree in Information Technology, Computer Science, or a related field.
• Minimum of 5 years in IT Help Desk, Technical Support, or IT Support.
• Experience troubleshooting hardware, software, and network issues in a business environment.
• Experience managing user accounts, access rights, and Active Directory (or similar directory services).
• Experience with system backups, patch management, and basic disaster recovery procedures.
• Prior involvement in IT projects or technology rollouts is preferred.

Responsibilities

• Install, configure, and maintain computer hardware, software, printers, and other IT equipment
• Provide technical support and troubleshoot hardware, software, and network issues
• Monitor and maintain network performance, security, and connectivity
• Manage user accounts, permissions, and access rights
• Install software updates, patches, and antivirus solutions
• Perform regular system backups and assist with disaster recovery planning
• Maintain IT documentation, inventory, and support records
• Ensure compliance with IT policies, security standards, and best practices
• Assist with the implementation of new technologies and IT projects
• Train users on IT systems, software, and security awareness

Skills

Help desk

Hardware troubleshooting

Windows/macOS

Networking basics

Active Directory

Backup/DR

Ticketing systems

Documentation

Communication

Education

Bachelor's degree in IT/CS

Job description

Role Summary

The IT Specialist is responsible for installing, maintaining and supporting computer systems, networks & hardware in Tahreez office based in Riyadh.

Company

Tahreez

Job Family

Engineering

City

KSA - Riyadh

Department

IT

Closing Date

30-Sep-2026

Qualifications

• Bachelor's degree in Information Technology, Computer Science, or a related field (or equivalent practical experience).

Experience

• Minimum of 5 years of experience in a similar IT Help Desk, Technical Support, or IT Support role.
• Proven experience troubleshooting hardware, software, and network issues in a business environment.
• Experience managing user accounts, access rights, and Active Directory (or similar directory services).
• Experience with system backups, patch management, and basic disaster recovery procedures.
• Prior involvement in IT projects or technology rollouts is preferred.

Technical Skills

• Strong knowledge of desktop/laptop hardware installation, configuration, and maintenance.
• Proficiency with Windows and/or macOS operating systems; familiarity with common business software suites.
• Working knowledge of networking fundamentals (TCP/IP, DNS, DHCP, VPN, Wi-Fi troubleshooting).
• Familiarity with antivirus/endpoint security solutions and patch management tools.
• Experience with ticketing systems and IT documentation/inventory tools.
• Understanding of IT security standards and compliance best practices (e.g., data protection, access control).

Soft Skills & Competencies

• Strong customer service orientation and communication skills for user training and support.
• Ability to explain technical issues to non-technical staff clearly.
• Strong problem-solving and analytical skills for diagnosing hardware/software/network issues.
• Good organizational skills for maintaining documentation, inventory, and support records.
• Ability to work independently and manage multiple support requests/priorities.

Responsibilities

• Install, configure, and maintain computer hardware, software, printers, and other IT equipment
• Provide technical support and troubleshoot hardware, software, and network issues
• Monitor and maintain network performance, security, and connectivity
• Manage user accounts, permissions, and access rights
• Install software updates, patches, and antivirus solutions
• Perform regular system backups and assist with disaster recovery planning
• Maintain IT documentation, inventory, and support records
• Ensure compliance with IT policies, security standards, and best practices
• Assist with the implementation of new technologies and IT projects
• Train users on IT systems, software, and security awareness