IT Specialist – Riyadh, Saudi Arabia

Alnahda; Saudi Arabia; On-site; SAR 60,000 - 90,000; Full time

Job summary

Al-Nahda Educational Institution in Riyadh, Saudi Arabia, seeks an IT Specialist to support daily IT operations, end-user assistance, and systems maintenance. The role focuses on troubleshooting issues, managing assets, and upholding security policies across the organization.

You will gain hands-on experience in IT support, systems administration, networking, cybersecurity, and enterprise technology operations within an educational setting.

Qualifications

• Bachelor’s Degree or Diploma in IT, Computer Science, or a related field.
• Minimum 1 year hands-on experience in IT Support, Help Desk, or Systems Administration.
• Solid knowledge of operating systems, hardware configuration, and user account management.
• Good understanding of networking fundamentals and connectivity troubleshooting.
• Basic understanding of information security practices.
• Strong proficiency in Microsoft Office and productivity applications.
• Strong analytical and problem-solving abilities.
• Good customer service and communication skills.
• Strong organizational and documentation skills.

Responsibilities

• Provide daily Help Desk and IT Support to staff and end-users.
• Install, configure, maintain, and troubleshoot computers, printers, software, and peripherals.
• Diagnose and resolve hardware, software, OS, and network-related issues.
• Manage user accounts, access permissions, and directory services according to policies.
• Monitor network infrastructure and perform basic connectivity troubleshooting.
• Assist with system updates and routine IT maintenance.
• Document technical incidents, troubleshooting procedures, and resolutions.
• Maintain accurate IT asset inventories and equipment records.
• Support compliance with information security policies.
• Coordinate with third-party technology vendors when required.
• Provide professional customer service and technical assistance to users.

Skills

IT support

Help desk

Systems administration

Networking basics

Information security

Microsoft Office

Analytical thinking

Customer service

Documentation

Education

Bachelor’s/Diploma in IT or related field

Job description

Location: Riyadh, Saudi Arabia

Job Category:

• Information Technology (IT) & Software
• Telecommunications
• Administration & Office Support
• Education & Training

Job Overview

Al-Nahda Educational Institution is seeking an IT Specialist to support its information technology operations in Riyadh, Saudi Arabia. The role involves providing day-to-day technical support to employees and end-users while maintaining computer systems, software, peripherals, user accounts, and basic network infrastructure.

The IT Specialist will play an important role in maintaining reliable IT services across the organization by troubleshooting technical issues, documenting incidents, managing IT assets, and supporting information security requirements. This position provides an opportunity to develop practical experience across IT support, systems administration, networking, cybersecurity, and enterprise technology operations.

Key Responsibilities

• Provide daily Help Desk and IT Support to staff and end-users.
• Install, configure, maintain, and troubleshoot computers, printers, software, and peripherals.
• Diagnose and resolve hardware, software, operating system, and network-related issues.
• Manage user accounts, access permissions, and directory services according to organizational policies.
• Monitor network infrastructure and perform basic connectivity troubleshooting.
• Assist with system updates and routine IT maintenance.
• Document technical incidents, troubleshooting procedures, and resolution workflows.
• Maintain accurate IT asset inventories and equipment records.
• Support compliance with organizational information security policies.
• Coordinate with third-party technology vendors when required.
• Provide professional customer service and technical assistance to users.

Requirements & Qualifications

• Bachelor’s Degree or Diploma in Information Technology, Computer Science, or a related field.
• Minimum 1 year of hands-on experience in IT Support, Help Desk, or Systems Administration.
• Solid knowledge of operating systems, hardware configuration, and user account management.
• Good understanding of networking fundamentals and connectivity troubleshooting.
• Basic understanding of information security practices.
• Strong proficiency in Microsoft Office and productivity applications.
• Strong analytical and problem-solving abilities.
• Good customer service and communication skills.
• Strong organizational and documentation skills.

Salary, Benefits & Career Growth

This position offers an opportunity to build professional experience in IT support and systems administration within an educational organization.

The role can support long-term career development across areas such as IT infrastructure, network administration, systems administration, cybersecurity, technical support, and cloud technologies. Professional development, technical training, and relevant industry certifications can further strengthen career progression in the IT field.