Strategic Security Service Delivery Lead

DXC Technology Company; Saudi Arabia; On-site; SAR 260,000 - 380,000; Full time

Job summary

DXC Technology is seeking a Security Service Delivery Manager in Saudi Arabia to oversee daily service delivery for a client account. You will drive performance, customer satisfaction and governance across delivery teams with focus on resource planning and financial oversight.

Responsibilities include leading service reviews, coordinating cross-functional teams, and ensuring improvements. The role requires ITIL, strong English, and experience in outsourced IT services.

Qualifications

• Bachelor's degree in a relevant field, or equivalent practical experience.
• 6+ years in IT service delivery, incl. 2+ years in a similar role.
• 3+ years in outsourced or managed IT services.
• Experience coordinating cross-functional teams and customer-facing delivery.
• Working knowledge of ITSM/ITIL, infra operations, and service desk.
• Technical background in systems administration or infra operations.
• Strong English communication, stakeholder management and negotiation.

Responsibilities

• Act as the primary delivery contact for account stakeholders and coordinate across service teams.
• Monitor service performance against defined objectives and SLAs.
• Lead service reviews, handle escalations, and ensure corrective actions.
• Coordinate work across infrastructure, service desk and security teams.
• Forecast delivery resource needs and support capacity planning.
• Review processes, identify gaps and drive improvements in delivery.

Skills

IT service delivery

Stakeholder management

ITIL

Education

Bachelor's degree or equivalent

Job description

DXC Technology is seeking a Security Service Delivery Manager in Saudi Arabia to oversee daily service delivery for a client account. You will drive performance, customer satisfaction and governance across delivery teams with focus on resource planning and financial oversight.

Responsibilities include leading service reviews, coordinating cross-functional teams, and ensuring improvements. The role requires ITIL, strong English, and experience in outsourced IT services.