Security Service Delivery Manager

DXC Technology Company; Riyadh; On-site; SAR 300,000 - 420,000; Full time

Job summary

DXC Technology is seeking a Security Service Delivery Manager in Saudi Arabia to oversee day-to-day service delivery for a client account. You will drive service performance, customer satisfaction, and operational coordination across delivery teams to meet agreed objectives and improve outcomes.

Responsibilities include leading service reviews, managing escalations, coordinating cross-functional work, forecasting resources, and monitoring expenses to ensure accurate reporting and profitable

Qualifications

• Bachelor’s degree or equivalent practical experience.
• At least 6 years of IT service delivery experience, including 2 years in a comparable role.
• At least 3 years in outsourced or managed IT services.
• Experience coordinating cross-functional teams and managing customer-facing service performance.
• Strong knowledge of ITSM/ITIL practices and service desk delivery.
• Technical background in systems administration or infrastructure operations.

Responsibilities

• Act as the primary delivery contact for account stakeholders and coordinate activities across service teams.
• Monitor service performance against agreed service descriptions and objectives.
• Lead service reviews, address escalations, and ensure improvement actions are completed.
• Work with operational teams to maintain delivery standards and customer experience.
• Forecast delivery resource needs and support capacity planning.
• Monitor delivery expenses, recovery, billing inputs, and time tracking.

Skills

Stakeholder management

English communication

Negotiation skills

Service delivery leadership

Education

Bachelor’s degree in a relevant field

Tools

ITSM/ITIL

Infrastructure operations

Job description

DXC Technology is seeking a Security Service Delivery Manager to oversee day-to-day service delivery for a client account in Saudi Arabia. The role is responsible for service performance, customer satisfaction, operational coordination, resource planning, and financial oversight. You will work across delivery teams to resolve issues, meet agreed service objectives, and drive improvements.

Key Responsibilities

Service Delivery and Customer Management

• Act as the primary delivery contact for account stakeholders and coordinate activities across service teams.
• Monitor service performance against agreed service descriptions and objectives.
• Lead service reviews, address escalations, and ensure improvement actions are completed.
• Work with operational teams to maintain consistent delivery standards and a strong customer experience.

Operations and Change

• Coordinate work across infrastructure, service desk, and security delivery teams.
• Support major changes and transformation activities, including resource planning and operational readiness.
• Review processes, identify gaps, and implement improvements that increase service efficiency and quality.
• Participate in operational meetings and account governance reviews.

Resource and Financial Management

• Forecast delivery resource needs and support capacity planning.
• Monitor delivery expenses, recovery, billing inputs, and time tracking to support accurate reporting and invoicing.
• Contribute to planning for work transitions or migrations between delivery teams.

Required Experience and Qualifications

• Bachelor’s degree in a relevant field, or equivalent practical experience.
• At least 6 years of relevant IT service delivery experience, including 2 years in a comparable service delivery role.
• At least 3 years of experience in outsourced or managed IT services.
• Experience coordinating cross-functional teams and managing customer-facing service performance.
• Working knowledge of ITSM or ITIL practices, infrastructure operations, and service desk delivery.
• Technical background in systems administration or infrastructure operations.
• Strong English communication, stakeholder management, and negotiation skills.

Preferred Experience

• Experience overseeing security services in a managed services environment.
• Experience with service transitions, large changes, and delivery improvement programmes.
• Relevant ITIL, cloud, or infrastructure certifications.

What We Are Looking For

A delivery manager who can take ownership of service performance, bring teams together to resolve issues, and communicate clearly with customers and internal stakeholders.