Store Operations Lead & Customer Experience

Apparel Group; Riyadh; On-site; SAR 100,000 - 145,000; Full time

Job summary

A retail company is seeking a candidate to assist the Store Manager in managing daily store operations in the Riyadh region. The role involves supervising staff, ensuring compliance with company policies, and handling customer inquiries to maintain satisfaction. Ideal candidates will support in training new employees and monitor sales performance while helping to create a positive work environment.

Responsibilities

• Assist the Store Manager in managing daily store operations.
• Supervise store staff and monitor attendance and performance.
• Ensure compliance with company policies and procedures.
• Monitor stock levels and coordinate product replenishment.
• Handle customer inquiries and resolve issues to ensure customer satisfaction.
• Train new employees on customer service and sales standards.
• Maintain store presentation and visual merchandising standards.
• Monitor sales performance and support in achieving monthly targets.
• Prepare regular reports on sales and store operations.
• Help create a positive and motivating work environment.

Job description

A retail company is seeking a candidate to assist the Store Manager in managing daily store operations in the Riyadh region. The role involves supervising staff, ensuring compliance with company policies, and handling customer inquiries to maintain satisfaction. Ideal candidates will support in training new employees and monitor sales performance while helping to create a positive work environment.