Spa Receptionist ( Tamheer )

Kempinski; Al Khobar; On-site; SAR 50,000 - 67,000; Full time

Job summary

Kempinski Al Khobar Spa is seeking a Spa Receptionist (Tamheer) who warmly welcomes guests, handles bookings, and processes payments while addressing inquiries with professionalism and courtesy.

The role oversees the reception and spa public areas, promotes services and retail, maintains client profiles and schedules, follows SOPs, and remains discreet while supporting hotel activities.

Qualifications

• Supports reception and spa public area duties while preparing for future leadership or operational role.
• Answers client inquiries, records reservations accurately and completes payments.
• Promotes and up-sells spa services and retail.

Responsibilities

• Oversees the reception, including food & beverage, retail, maintenance and housekeeping.
• Responds to guests' bookings and queries professionally; promotes spa services and retail.
• Follows SOPs, policies & forms manuals and maintains knowledge of treatments and products.
• Records reservations and manages appointment schedules; conducts confirmation calls.
• Checks guests in/out, handles payments and updates client profiles.
• Prepares daily reports and stays informed about other resort activities.

Job description

Spa Receptionist ( Tamheer )

Department: Spa & Recreation

Employment Type: Permanent - Full Time

Location: Saudi Arabia - Al Khobar

Description

Supports all reception and spa public area duties while preparing and developing themselves for a future in Spa leadership or operational role.

Ensures client enquires are answered, reservations recorded correctly and payment procedures are completed.

Key Responsibilities

The job of Spa Receptionist is executed satisfactorily when:

• Oversees the reception, including food and beverage offerings, retail, maintenance and housekeeping.
• Responds to guests' bookings and queries in a professional manner. Promotes and up-sells spa services and retail.
• References and abides by the spa's Standard Operating Procedures (SOPs), Policies & Forms Manuals.
• Maintains knowledge of Kempinski The Spa treatments, services and products. Advises guests on treatments according to their needs.
• Records reservations and manages the appointment schedule.
• Conducts confirmation calls.
• Checks guests in and out, following payment and cash handling procedures.
• Updates and manages client profiles.
• Prepares daily reports as per SOP.
• Remains informed on other resort activities and actively promote the same.
• Confidently handles and rectifies guest queries or small complaints.
• Maintains complete discretion and confidentially in all communications with guests.
• Handles all accidents and guest incidents in a swift and professional manner.
• Maintains a clean and neat working environment
• Ensures there are enough towels and supplies when an attendant is not available.
• Additional responsibilities and tasks can be added at any time according to the needs of the business and of the hotel.