Front Office Manager (Saudis only)

Kempinski Hotels; Al Khobar; On-site; SAR 260,000 - 360,000; Full time

Job summary

Kempinski Hotels, Al Khobar, is seeking a Front Office Manager (Saudis only) to oversee Reception, Concierge, PABX and the Business Center, ensuring service excellence per Kempinski standards.

You will lead Front Office teams, manage budgets and staffing, maximise REVPAR, and drive VIP guest experiences with rigorous discipline and training. Regular meetings and clear interdepartmental communication are essential.

Qualifications

• Experience in front office management in luxury hotels.
• Strong budgeting and revenue-management knowledge.
• Proven leadership and staff development ability.

Responsibilities

• Oversee Reception, Concierge, PABX and Business Center operations.
• Prepare budgets and manage Front Office within guidelines.
• Control rosters, labour costs and productivity.
• Lead hiring, training plans and performance reviews.
• Maintain VIP service standards and handle guest complaints.
• Ensure compliance with Kempinski procedures and local regulations.
• Coordinate with departments and conduct regular meetings.
• Achieve 85% LQA scores and optimize hotel revenue.

Skills

Guest relations

Budgeting

Team leadership

LQA standards

Education

Bachelor's in Hospitality Management

Job description

Front Office Manager (Saudis only)

Department: Rooms Division, Front Office & Guest Services

Employment Type: Permanent - Full Time

Location: Saudi Arabia - Al Khobar

Description

Responsible for the operations of the Reception, Concierge, PABX, Business Center ensuring the highest standards of service in accordance with the operating procedures and Kempinski standards.

Key Responsibilities

• Involvement in budget preparations and responsible for profit & loss.
• Maximise hotel revenue by controlling room inventory, group blocking, packages, up- selling, adhering to late charge and double occupancy policies to maximize REVPAR.
• Prepare the annual budget and manning guide and manage the Front Office Department within budgetary guidelines.
• Control the duty roster for sub departments guaranteeing quality as well as considering the highest personnel cost efficiency.
• Oversee all labour cost controls within budget limits and occupancy variances to maximize productivity.
• Conduct interviews with future employees.
• Identify training needs, develop and manage performance.
• Approve training plan of all Front Office sub-departments and follow-up to ensure compliance and efficiency of training activities.
• Manage all operational tasks as well as their respective delegation and follow-up.
• Carry out disciplinary actions in line with company procedures.
• Re-evaluate work flows to improve and optimise organisation.
• Implement and evaluate procedures and policies.
• Ensure clear communication within departments.
• Verify that all information requested by the local police authorities are adhered to and prepared accurately.
• Organise regular departmental meetings.
• Detailed hotel product knowledge, up-to-date with VIP arrivals & events within the hotel and the destination.
• Conduct daily walk throughs to ensure quality standards.
• Maintain high visibility with guests and employees, handle customers’ complaints and take corrective action.
• Set short term and long term measurable objectives to continually improve service levels.
• Responsible for maintaining 85% scoring for LQA inspections.
• Greet VIP guests and escort them to their room. Farewell of VIP guests upon departure.
• Manager on Duty weekdays and weekends.
• Rooms Division responsibility in their absence.
• Pre-Opening tasks and responsibilities where applicable.
• Additional responsibilities and tasks can be added at any time according to the needs of the business and of the hotel.