Hotel Operations Leader: Elevate Guest Experience

Hilton; Riyadh; Presencial; SAR 200 000 - 320 000; Tempo integral

Resumo da oferta

Hilton in Riyadh is seeking a Director of Operations to oversee hotel daily operations and deliver memorable guest experiences. You’ll lead budgeting, forecasting, service delivery, and compliance with brand standards while inspiring a high-performing team.

The role emphasizes hospitality, integrity, leadership, teamwork, ownership, and urgency to drive service quality. Join an award-winning culture that values light, warmth, and continuous improvement across every stay.

Qualificações

• Passion for hospitality excellence and guest satisfaction.
• Strong ethical standards and integrity in decision making.
• Demonstrated leadership and ability to inspire teams.
• Collaborative mindset with cross-functional teamwork.
• Ownership mindset and accountability for outcomes.
• Ability to operate with urgency and discipline to deliver results.

Responsabilidades

• Oversee hotel operations: lead, direct, and manage daily operations, including budgeting, forecasting, strategic planning, service delivery, and compliance with brand and company standards
• Shape service excellence strategy: monitor guest service trends, assess overall satisfaction, and direct strategies to enhance the guest experience and drive long-term service quality improvements and remove
• Enhance performance and productivity: identify gaps in processes or team performance and implement strategies for improvement
• Lead quality and service initiatives: drive the hotel’s quality assurance process by setting goals, enabling service recovery, and monitoring guest satisfaction metrics
• Cultivate a high-performing team: drive engagement and retention through performance management, professional development, and recognition programs

Conhecimentos

Leadership

Hospitality

Integrity

Teamwork

Ownership

Urgency

Descrição da oferta de emprego

Hilton in Riyadh is seeking a Director of Operations to oversee hotel daily operations and deliver memorable guest experiences. You’ll lead budgeting, forecasting, service delivery, and compliance with brand standards while inspiring a high-performing team.

The role emphasizes hospitality, integrity, leadership, teamwork, ownership, and urgency to drive service quality. Join an award-winning culture that values light, warmth, and continuous improvement across every stay.