Shift Lead: Guest Experience & Operations

Apparel Group; Riyadh; On-site; SAR 61,000 - 100,000; Full time

Job summary

Tim Hortons in Saudi Arabia is seeking a Shift Supervisor to oversee team activities on shift, ensure exceptional guest experience, and maintain standards around people, product, cleanliness and safety.

You will lead by example, train staff, manage cash procedures, and support the Store Manager to drive sales while ensuring compliance with operating standards. The role requires on-the-floor leadership during busy periods and flexibility to work varied shifts.

Responsibilities

• Leads by example and demonstrates the importance of treating every team member and guest with respect
• Reacts immediately to issues requiring attention during the shift
• Provides ongoing, specific direction to team members
• Encourages an exciting and fun work environment while motivating team members to meet goals
• Trains, orientates and monitors new team members
• Reports to Store Manager on team member performance (positive or negative)
• Assists in ensuring optimal team member coverage at all times and works various positions during busy periods to maintain optimal service levels through demonstrated floor leadership
• Leads by example to demonstrate that the guest is top priority and reinforces positive hospitality behaviors with team members
• Responds to guest in a friendly manner while maintaining an appropriate sense of urgency
• Responds to guest service complaints in a timely manner, resolving problems and turning potentially negative situations into positive situations
• Complies with and enforces all Tim Hortons operating standards
• Ensures that all product and packaging is properly merchandised and stocked
• Responsible for shift cash procedures
• Maintains operational efficiency through use of the work schedule
• Supervises team members to ensure primary and secondary duties are completed
• Ensures all store policies are followed during the shift (e.g. cash policies, meal and break policies, food safety policies)
• Keeps current on all new information (i.e., new product launched, promos and discount schemes)
• Assists the Store Manager in driving sales and transactions during their shift
• Completes all required shift documentation (e.g. records waste, mgr. walk thru, store checklist etc.)
• Escalates to immediate superior any issues and or problems

Skills

People management

Guest experience

Leadership

Cash handling

Operations management

Health & safety

Job description

Tim Hortons in Saudi Arabia is seeking a Shift Supervisor to oversee team activities on shift, ensure exceptional guest experience, and maintain standards around people, product, cleanliness and safety.

You will lead by example, train staff, manage cash procedures, and support the Store Manager to drive sales while ensuring compliance with operating standards. The role requires on-the-floor leadership during busy periods and flexibility to work varied shifts.