ServiceNow Functional Consultant - Drive ITSM, ITOM & ITBM

Mullers Solutions 1; Riyadh; On-site; SAR 180,000 - 280,000; Full time

Benefits offered by this job

Competitive salary and benefits

Exciting projects

Innovative work environment

Job summary

Müller’s Solutions is seeking a dedicated ServiceNow Functional Consultant to join our team in Riyadh. You will drive the implementation and optimization of ServiceNow solutions, gathering client requirements and aligning processes with ITIL practices.

You will lead workshops, assist with UAT, and provide training and ongoing support while collaborating with technical teams to ensure smooth integrations and value delivery for clients.

Qualifications

• Bachelor's degree in Business, IT, or related field.
• Minimum 3 years as a ServiceNow consultant or similar.
• Solid knowledge of ITSM, ITOM, ITBM modules.
• Strong ITIL understanding and process alignment.

Responsibilities

• Gather and document business requirements and workflows with clients.
• Configure and customize ServiceNow applications per client needs.
• Lead workshops and process mapping sessions for best practices.
• Support UAT and go-live activities with clients.
• Provide user training and ongoing platform support.
• Collaborate with technical teams for integration across systems.
• Stay updated on ServiceNow features and industry trends.

Skills

Requirements gathering

Process mapping

Workshops

UAT coordination

Client communication

Education

Bachelor's degree in Business/IT

Tools

ServiceNow ITSM

ServiceNow ITOM

ServiceNow ITBM

Job description

Müller’s Solutions is seeking a dedicated ServiceNow Functional Consultant to join our team in Riyadh. You will drive the implementation and optimization of ServiceNow solutions, gathering client requirements and aligning processes with ITIL practices.

You will lead workshops, assist with UAT, and provide training and ongoing support while collaborating with technical teams to ensure smooth integrations and value delivery for clients.