Service Sales Manager - Local Service Unit

Hitachi Energy Ltd.; Dammam; On-site; SAR 400,000 - 800,000; Full time

Job summary

Hitachi Energy Ltd. seeks a Service Sales Manager to define and execute the Services Sales strategy in Saudi Arabia, leading the Country Services Sales team and aligning with global Hitachi Energy service approaches.

The role focuses on growing sustainable service revenues and maximizing installed base penetration across the service lifecycle. You will drive collaboration across the country’s sales network, manage budgets and planning, and build long-term customer relationships with key Saudi

Qualifications

• Bachelor’s degree or equivalent in electrical power, energy, and industry.
• Minimum 15 years of leadership experience in service sales for high voltage equipment and power transformers.
• Proven service sales leadership in an OEM with large installed base management.
• Experience leading service sales & marketing teams to achieve growth targets.
• Experience managing multi-product and multi-service portfolios across the service lifecycle.

Responsibilities

• Define, lead, and execute the Services Sales strategy in Saudi Arabia.
• Develop and coach the Country Services Sales team for high performance.
• Collaborate across matrix organizations with Country, Hub, BU, and Global stakeholders.
• Identify, generate, and pursue new service business opportunities and partnerships.
• Drive IB-based lead generation and service contracts across lifecycle.

Skills

Leadership

Strategic sales

Multi-product portfolio

Market knowledge Saudi Arabia

Customer relationship management

English & Arabic fluency

Education

Bachelor's degree in electrical power/energy

Job description

Service Sales Manager - Local Service Unit

The LSU Service Sales Manager is responsible for defining, leading, and executing the Services Sales strategy in Saudi Arabia. This role leads and develops the Country Services Sales team, driving profitable growth across the entire service lifecycle. This position ensures strong alignment with Hitachi Energy’s global and Hub service strategies while effectively addressing local market needs evolving market trends. A key focus is to maximize installed base (IB) penetration, generate and grow sustainable service revenues, and strengthen long-term customer relationships.

How you’ll make an impact

• Lead, coach, and develop the Saudi Arabia Services Sales organization, ensuring high performance, engagement, and continuous capability development.
• Drive effective collaboration across a matrix organization, aligning Country, Hub, BU, and Global stakeholders.
• Actively demonstrate and embed the One Hitachi Energy approach, guiding direct and indirect reports.
• Identify, generate, and pursue new service business opportunities and partnerships across the Saudi market.
• Drive structured service sales lead generation through detailed analysis of Installed Base (IB) potential.
• Work closely with country Local Sales teams, Account Managers and other Business Units Service Sales team to develop and execute service-focused account plans for the country.
• Own and execute the Country Services Sales strategy, ensuring achievement of order intake, revenue, margin, and growth targets.
• Responsible for LSU budgeting, sales & operations planning, in close coordination with the Hub Marketing & Sales Manager, Global Product Group (GPG), and Hub Controller.
• Lead installed base analysis and segmentation to identify lifecycle opportunities including service contracts, upgrades, retrofits, spares, digital and advanced services.
• Establish and maintain long-term relationships with key Saudi customers and decision-makers, working jointly with Account Managers, and Country Sales Team.
• Conduct detailed market and competitive analysis to support pricing, positioning, and commercial decisions.
• Drive sales efficiency by ensuring the Services Sales team has the right skills, organization, and capacity to deliver sustainable growth.
• Ensure ongoing training, coaching, and capability building across technical, commercial, and customer skills.
• Coach the team in sales planning, negotiation, customer segmentation, and value-based selling.
• Balance growth ambitions with margin protection and risk management.
• Responsible for ensuring compliance with applicable external and internal regulations, procedures, and guidelines.
• Living Hitachi Energy’s core values of safety and integrity, which means taking responsibility for your own actions while caring for your colleagues and the business.

Your background

• Bachelor’s degree or equivalent experience in electrical power, energy, and industry.
• Minimum 15 years of leadership experience in Service Sales for High Voltage equipment and Power Transformers, serving electric utilities, transmission operators, and power sector customers.
• Proven Service Sales leadership experience in an OEM environment with large installed base management.
• Demonstrated experience leading, coaching, and developing Service Sales & Marketing teams to achieve growth targets.
• Experience managing multi-product and multi-service portfolios across the service lifecycle.
• Experience within the Saudi Arabian market, including utilities, industry, and infrastructure projects.
• Knowledge of Saudi localization, contracting, and regulatory requirements.
• Solid understanding of Hitachi Energy products and systems (or equivalent).
• Proficiency in both spoken & written in English & Arabic language is required.

We are a global leader in electrification, powering the electricity era to meet the energy demands of today, and the next 25 years. As the energy arm of Hitachi Group, over three billion people depend on our pioneering, mission-critical technologies to power their daily lives.

With over a century of innovation, we are addressing the most urgent energy challenge of our time: driving the evolution of the world’s energy system to ensure abundant, secure, affordable, and sustainable power for today’s generation and the next.

With an unparalleled installed base in over 140 countries, we are the grid ecosystem partner across the utility, industry, data center, and transportation sectors. Headquartered in Switzerland, we employ over 56,000 people in 60 countries and generate revenues of around $20 billion USD.