Service Technical Trainer

Hitachi Energy Ltd.; Dammam; On-site; SAR 180,000 - 240,000; Full time

Job summary

Hitachi Energy Ltd. in Saudi Arabia seeks a Service Trainer to develop and deliver practical training for our field service teams and customers, focusing on PGSV portfolio and high voltage equipment.

You will ensure safe, reliable operations and share expertise across diverse teams. You will lead internal and external training sessions, oversee certification, maintain our Service Academy, and create training documentation.

Qualifications

• Bachelor's degree in Electrical or Mechanical Engineering.
• Minimum 5 years in a technical or field service role, ideally with high voltage equipment.
• Excellent communication in Arabic and English; ability to collaborate cross‑functionally.
• Ability to interpret technical drawings and engineering concepts.

Responsibilities

• Develop and deliver engaging technical training on PGSV portfolio equipment and safety protocols.
• Lead and deliver training sessions for both internal teams and external customers.
• Oversee the certification process for field service personnel.
• Maintain a state-of-the‑art Service Academy and its equipment.
• Prepare and update comprehensive training documentation and bulletins.
• Provide expert technical support and advice to field service teams.
• Collaborate with business units to align training with company strategy.
• Continuously enhance your own technical knowledge and certifications.
• Responsible for ensuring compliance with applicable external and internal regulations, procedures, and guidelines.
• Enhance onboarding programs to support successful integration and early productivity.
• Execute training plans aligned to business and operational goals.

Skills

Arabic language

English language

Communication skills

Technical training experience

Education

Bachelor's degree in Electrical or Mechanical Engineering

Job description

The opportunity

As a Service Trainer, you’ll play a key role in developing the skills and expertise of our field service teams and customers. You’ll deliver practical training on PGSV portfolio including high voltage systems and equipment, ensuring safe and reliable operations across the industry. This position offers the chance to work with advanced technologies, collaborate with diverse teams, and contribute to the ongoing success of a global leader in power solutions. If you have a strong technical background and a passion for sharing knowledge, this is an excellent opportunity to advance your career while making a meaningful impact in the power sector. Experience in high voltage equipment such as breakers, GIS, GCBs, PASS, disconnectors, power quality equipment, or digital stations will set you apart and allow you to make an even greater impact.

How you’ll make an impact

• Develop and deliver engaging technical training on PGSV portfolio equipment and safety protocols.
• Lead and deliver training sessions for both internal teams and external customers.
• Oversee the certification process for field service personnel.
• Maintain a state-of-the‑art Service Academy and its equipment.
• Prepare and update comprehensive training documentation and bulletins.
• Provide expert technical support and advice to field service teams.
• Collaborate with business units to align training with company strategy.
• Continuously enhance your own technical knowledge and certifications.
• Responsible for ensuring compliance with applicable external and internal regulations, procedures, and guidelines.
• Enhance onboarding programs to support successful integration and early productivity.
• Execute training plans aligned to business and operational goals.
• Ensuring compliance with applicable internal procedures, customer requirements, industry standards, regulations, and company guidelines.
• Living Hitachi Energy's core values of safety and integrity, taking responsibility for your actions while caring for your colleagues, customers, and the business.

Your background

• A Bachelor's degree in Electrical or Mechanical Engineering.
• Minimum 5 years of experience in a technical or field service role, ideally with high voltage equipment.
• Familiarity with high voltage equipment such as High Voltage Breakers (Dead Tank, Live Tank), GIS (Gas Insulated Switchgear), GCB (Generator Circuit Breaker), PASS (Plug & Switch System), High Voltage Disconnectors and Grounding Switches, Power Quality Equipment, and Digital Stations is a significant differentiator.
• Excellent communication skills in Arabic and in English and ability to collaborate in cross‑functional team.
• Ability to interpret technical drawings and engineering concepts.
• Excellent interpersonal and relationship‑building skills.
• Proficiency in both spoken and written English is required.

Job function Customer Service & Contact Center Operations

Contract Regular

Publication date 2026-10-29

Reference number R0136551

About Hitachi Energy

We are a global leader in electrification, powering the electricity era to meet the energy demands of today, and the next 25 years. As the energy arm of Hitachi Group, over three billion people depend on our pioneering, mission‑critical technologies to power their daily lives.

With over a century of innovation, we are addressing the most urgent energy challenge of our time: driving the evolution of the world’s energy system to ensure abundant, secure, affordable, and sustainable power for today’s generation and the next.

With an unparalleled installed base in over 140 countries, we are the grid ecosystem partner across the utility, industry, data center, and transportation sectors. Headquartered in Switzerland, we employ over 56,000 people in 60 countries and generate revenues of around $20 billion USD.