Service Engineer – Batteries & Chargers – Saudi Arabia

ETERNITY TECHNOLOGIES FZ - LLC; Riyadh, Jeddah, Dammam; On-site; SAR 90,000 - 130,000; Full time

Job summary

ETERNITY TECHNOLOGIES FZ - LLC is seeking a Field Service Engineer to deliver on-site maintenance and repair services for motive power batteries, chargers, and related equipment across Saudi Arabia. The role requires hands-on electrical troubleshooting, customer training, and proactive incident management at customer sites.

The ideal candidate holds a bachelor’s in Electrical Engineering, 5–6 years of field service experience, Gulf exposure, and proficiency with ERP and MS Office.

Qualifications

• Bachelor of Engineering or Bachelor of Technology in Electrical Engineering or equivalent.
• 5–6 years of relevant technical or field service experience.
• Hands-on experience with industrial batteries, motive power systems, chargers, forklifts or material handling equipment.
• Gulf experience preferred, with UAE or Saudi Arabia exposure advant.
• Strong electrical troubleshooting, diagnostic and problem-solving skills.
• Willingness to travel frequently to customer sites.
• Professional English; Arabic proficiency preferred.
• MS Office and ERP/service reporting systems proficiency.
• Valid UAE or Saudi driving licence.

Responsibilities

• Deliver technical field service for motive power batteries chargers and related industrial equipment within the assigned territory in Saudi Arabia.
• Conduct inspections, testing, commissioning, troubleshooting, repairs and preventive maintenance at customer sites.
• Diagnose faults in lead-acid batteries and charging systems and recommend corrective actions.
• Respond to customer complaints and service requests with timely communication, escalation and closure.
• Support preventive maintenance programs and service contracts.
• Coordinate with sales on customer requirements, site conditions, technical recommendations, quotations and service opportunities.
• Prepare accurate service reports and follow-up action plans.
• Train customers on battery operation, charging, maintenance and safety practices.
• Maintain service records, equipment history, spare parts requirements and customer feedback.
• Identify recurring technical issues and coordinate with internal teams to address root causes.
• Follow company quality, health, safety and environmental procedures; report unsafe conditions and incidents.

Skills

Electrical troubleshooting

Diagnostic & problem solving

Customer communication

Time management

Safety-conscious

Education

Bachelor of Engineering / Bachelor of Technology in Electrical Engineering

Tools

ERP software

Microsoft Office

Service reporting systems

Job description

Deliver technical field service for motive power batteries chargers and related industrial equipment within the assigned territory in Saudi Arabia Gulf experience is preferred with Saudi Arabia market exposure an advantage Valid Saudi driving licence required with willingness to travel frequently to customer sites within Saudi Arabia Conduct inspections testing commissioning troubleshooting repairs and preventive maintenance at customer sites Diagnose faults in lead-acid batteries charging systems and related equipment and recommend effective corrective actions Respond to customer complaints and service requests ensuring timely communication escalation and closure Support preventive maintenance programmes annual maintenance agreements and other service contracts Coordinate with sales teams on customer requirements site conditions technical recommendations quotations and service opportunities Prepare accurate service reports inspection findings and follow-up action plans Train customers and operators on correct battery operation charging maintenance handling and safety practices Maintain service records equipment history spare parts requirements and customer feedback in company systems Identify recurring technical issues and coordinate with internal teams to address their root causes Follow company quality health safety and environmental procedures and promptly report unsafe conditions and incidents.

Bachelor of Engineering or Bachelor of Technology in Electrical Engineering, or an equivalent engineering qualification.5–6 years of relevant technical or field service experience.Hands-on experience with industrial batteries, motive power systems, chargers, forklifts or material handling equipment is highly preferred.Gulf experience is preferred, with UAE or Saudi Arabia market exposure an advantage.Strong electrical troubleshooting, diagnostic and problem-solving skills.Ability to work independently at customer sites and manage multiple service priorities.Good customer communication, coordination and technical reporting skills.Valid UAE or Saudi driving licence, as applicable to the assigned territory, and willingness to travel frequently to customer sites.Professional written and spoken English; Arabic proficiency is highly preferred.Proficiency in Microsoft Office and ability to use ERP and service reporting systems.A disciplined, safety-conscious and customer-focused approach.