Field Service Engineer - Batteries & Chargers (Saudi)

ETERNITY TECHNOLOGIES FZ - LLC; Riyadh, Jeddah, Dammam; On-site; SAR 90,000 - 130,000; Full time

Job summary

ETERNITY TECHNOLOGIES FZ - LLC is seeking a Field Service Engineer to deliver on-site maintenance and repair services for motive power batteries, chargers, and related equipment across Saudi Arabia. The role requires hands-on electrical troubleshooting, customer training, and proactive incident management at customer sites.

The ideal candidate holds a bachelor’s in Electrical Engineering, 5–6 years of field service experience, Gulf exposure, and proficiency with ERP and MS Office.

Qualifications

• Bachelor of Engineering or Bachelor of Technology in Electrical Engineering or equivalent.
• 5–6 years of relevant technical or field service experience.
• Hands-on experience with industrial batteries, motive power systems, chargers, forklifts or material handling equipment.
• Gulf experience preferred, with UAE or Saudi Arabia exposure advant.
• Strong electrical troubleshooting, diagnostic and problem-solving skills.
• Willingness to travel frequently to customer sites.
• Professional English; Arabic proficiency preferred.
• MS Office and ERP/service reporting systems proficiency.
• Valid UAE or Saudi driving licence.

Responsibilities

• Deliver technical field service for motive power batteries chargers and related industrial equipment within the assigned territory in Saudi Arabia.
• Conduct inspections, testing, commissioning, troubleshooting, repairs and preventive maintenance at customer sites.
• Diagnose faults in lead-acid batteries and charging systems and recommend corrective actions.
• Respond to customer complaints and service requests with timely communication, escalation and closure.
• Support preventive maintenance programs and service contracts.
• Coordinate with sales on customer requirements, site conditions, technical recommendations, quotations and service opportunities.
• Prepare accurate service reports and follow-up action plans.
• Train customers on battery operation, charging, maintenance and safety practices.
• Maintain service records, equipment history, spare parts requirements and customer feedback.
• Identify recurring technical issues and coordinate with internal teams to address root causes.
• Follow company quality, health, safety and environmental procedures; report unsafe conditions and incidents.

Skills

Electrical troubleshooting

Diagnostic & problem solving

Customer communication

Time management

Safety-conscious

Education

Bachelor of Engineering / Bachelor of Technology in Electrical Engineering

Tools

ERP software

Microsoft Office

Service reporting systems

Job description

ETERNITY TECHNOLOGIES FZ - LLC is seeking a Field Service Engineer to deliver on-site maintenance and repair services for motive power batteries, chargers, and related equipment across Saudi Arabia. The role requires hands-on electrical troubleshooting, customer training, and proactive incident management at customer sites.

The ideal candidate holds a bachelor’s in Electrical Engineering, 5–6 years of field service experience, Gulf exposure, and proficiency with ERP and MS Office.