Service Trainee Engineer (Saudi National /Male)

Confidential; Riyadh; On-site; SAR 120,000 - 180,000; Full time

Job summary

Confidential in Saudi Arabia is seeking a skilled Service Engineer to join the Service Department. You will diagnose equipment, perform inspections, and coordinate repairs to meet standards and budgets.

You will plan work, manage parts, and ensure safe, organized service execution to maximize uptime and customer satisfaction. Responsibilities include handling warranty activities, maintaining tool and workshop discipline, and providing technical support to customers and internal teams.

Qualifications

• Bachelor’s Degree in Electrical / Mechanical Engineering.

Responsibilities

• Diagnose equipment failures and identify root causes.
• Perform inspections, preventive maintenance, troubleshooting, and repairs.
• Interpret technical manuals, schematics, and service information.
• Provide technical recommendations for machine reliability and performance improvement.
• Support field service and emergency breakdown requirements when necessary.
• Maintain up-to-date technical knowledge through training and certification programs.

Education

Bachelor’s Degree in Electrical / Mechanical Engineering

Job description

We are seeking a highly skilled and motivated Service Engineer to join our Service Department.

• Contribute to achieving service department objectives through efficient execution of repair and maintenance activities.
• Support cost control efforts by ensuring accurate labor booking, proper use of parts, and minimizing rework.
• Assist in achieving labor recovery and work order profitability targets through effective technical performance.

Customer & Market

Customer

• Provide quality, timely, and professional technical service to customers.
• Build and maintain positive relationships with customers through technical expertise and effective communication.
• Support customer satisfaction by ensuring repairs and maintenance activities are completed to the required standards.

Product Brand & Image

• Represent Brand professionally at all times.
• Ensure all service activities are performed in accordance with standards and company procedures to protect brand reputation.

Internal

Business Planning & Performance

• Support the achievement of service department targets, KPIs, and operational objectives.
• Provide technical input for continuous improvement initiatives and service efficiency.

Asset Management

• Maintain tools, equipment, and work areas in a safe, clean, and operational condition.
• Ensure proper utilization and care of company assets and workshop equipment.

Operational Excellence

Plan and Organize Work

• Plan assigned work to meet target completion dates.
• Coordinate with supervisors and planners to ensure resources, parts, and equipment are available.
• Ensure machines are properly prepared and inspected before commencing work.
• Support efficient execution of repair activities to maximize productive time.

Prepare Technical Assessments and Quotations

• Conduct machine inspections and fault diagnosis.
• Provide technical findings and repair recommendations to support customer quotation preparation.
• Assist in estimating labor hours, parts requirements, and repair scope.

Repair Quality and Technical Excellence

• Perform diagnostics, repair, maintenance, testing, and commissioning activities on equipment.
• Identify root causes of failures and recommend corrective actions.
• Minimize repeat repairs and contribute to continuous quality improvement.

Work Order Management (DBS)

• Ensure labor, parts, and miscellaneous transactions are accurately recorded.
• Complete service reports and documentation accurately and on time.
• Review assigned work orders to ensure proper technical documentation before closure.

Warranty Administration

• Support the execution of warranty repairs in accordance with warranty requirements.
• Ensure warranty documentation and parts handling comply with company procedures.
• Follow all safety regulations, policies, and procedures.
• Maintain workshop bays, tools, and equipment in a clean and organized condition.

Communication

• Maintain effective communication with supervisors, planners, colleagues, and customers.
• Participate in technical meetings, training sessions, and operational reviews.
• Provide technical support and recommendations to internal and external stakeholders.

Company Policies & Procedures

• Ensure all activities comply with company policies, procedures, and standards.
• Promote health, safety, and environmental awareness.
• Report hazards, incidents, and unsafe conditions promptly to ensure a safe working environment.

Key Technical Responsibilities

• Diagnose equipment failures and identify root causes.
• Perform inspections, preventive maintenance, troubleshooting, and repairs.
• Interpret technical manuals, schematics, and service information.
• Provide technical recommendations for machine reliability and performance improvement.
• Support field service and emergency breakdown requirements when necessary.
• Maintain up-to-date technical knowledge through training and certification programs.

Qualifications and Experience

• Bachelor’s Degree in Electrical / Mechanical Engineering.