Service Centre Receptionist

Samir Group; Jeddah; On-site; SAR 48,000 - 120,000; Full time

Job summary

A leading electronics service provider in Jeddah is seeking a Service Centre Receptionist to greet customers, assist with product inspections, and manage repair submissions. Candidates should have a diploma in Electronics and preferably 2 years of relevant experience. Strong electronics knowledge and excellent customer service skills are essential. This position offers a dynamic work environment focused on customer satisfaction.

Qualifications

• Diploma degree in Electronics is required.
• Preferably 2 years of experience in a similar position.

Responsibilities

• Greeting and assisting repair service centre customers.
• Inspecting customer products based on complaints and issues.
• Performing initial troubleshooting and submitting products for service.

Skills

Knowledge of Electronics devices

Interpersonal skills

Customer service skills

Time management skills

Proficiency in Microsoft Office

Education

Diploma degree in Electronics

Job description

About our company:

With over 70 years of experience, Samir Trading & Marketing has established itself as a leading and esteemed business in Saudi Arabia. From its humble beginnings as Studio SAMIR in 1953, we have grown into a prominent player in the sales and marketing industry, delivering exceptional products and solutions to our valued clients.

Job overview:

As a Service Centre Receptionist, you will be responsible for greeting and assisting our repair service centre customers and receive their products, inspect it based on their complaint and described issue. and perform an initial troubleshooting, submit it for service as per the product policy and warranty status, and inform them about the repair details and issue the related documents.

Qualification and Experience required:

• Diploma degree in Electronics.
• Preferably 2 years’ experience in a similar position.

Skills and Competencies required:

• Strong knowledge of Electronics devices such as Projectors, Display Panels, Printers, and Electronics overall.
• Good interpersonal skills, including (professionalism, communication, team player, problem-solving, punctuality), with emphases on customer service skills.
• Tasks oriented with good time management skills.
• Proficiency in using Microsoft Office programs, data entry, email, etc.