Senior Telco-Cloud Infra & IP Networks Lead

Ericsson; Riyadh; On-site; SAR 350,000 - 550,000; Full time

Benefits offered by this job

Remote work not specified

Job summary

Ericsson AB in Riyadh, Saudi Arabia is seeking a Senior Backoffice IP Networks & Cloud Infrastructure Operations Engineer to lead a team of engineers in second level operations. You will drive fault resolution, change management, incident handling, and lifecycle management for multivendor Telco-Cloud networks.

You will guide automation efforts, coordinate with vendors, and ensure SLAs and KPIs are met while maintaining service quality and customer satisfaction in a demanding environment.

Qualifications

• 10+ years in IP network and Telco-Cloud operations.
• 3+ years in leadership roles.
• Experience in multivendor environments.
• Automation experience with modern tools.

Responsibilities

• Fault management and TT resolution.
• Change request management.
• Incident and emergency handling.
• New nodes and service introductions; lifecycle management.
• Coordinate with internal teams and vendor TACs; apply changes meeting customer needs.

Tools

OpenStack

Kubernetes

Linux

VMware ESXi

Job description

Ericsson AB in Riyadh, Saudi Arabia is seeking a Senior Backoffice IP Networks & Cloud Infrastructure Operations Engineer to lead a team of engineers in second level operations. You will drive fault resolution, change management, incident handling, and lifecycle management for multivendor Telco-Cloud networks.

You will guide automation efforts, coordinate with vendors, and ensure SLAs and KPIs are met while maintaining service quality and customer satisfaction in a demanding environment.