MS Back Office Cloud Infra Engineer Riyadh,Riyadh,Saudi Arabia Service Delivery Posted 4 hours ago

Ericsson; Riyadh; On-site; SAR 180,000 - 320,000; Full time

Job summary

Ericsson AB in Riyadh is seeking a Back Office Cloud Infrastructure Operations Engineer to manage second-level operations of a large Telco-Cloud under managed services. You will handle fault management, incident handling, changes, and lifecycle management of nodes and services.

We value 3+ years in Telco-Cloud operations, OpenStack hands-on expertise, and strong Linux/virtualization skills (ESXi/KVM). Kubernetes and NFVi experience are required, with Ansible/Python scripting as a plus.

Qualifications

• 3+ years in Telco-Cloud operations or equivalent Experience.
• Ability to implement new techniques or apply positive changes to existing processes.
• Ability to cope with a highly demanding customer while maintaining high satisfaction.
• Work with planning and support organisations to articulate WLA/OLA to achieve business goals.
• Advanced understanding of CI technologies used in Telecom networks.
• Troubleshoot IP network connectivity across IPv4/IPv6, TCP/UDP, DNS, routing, VLANs, interfaces.
• OpenStack hands-on experience is mandatory; certification is a plus.
• Excellent Linux knowledge (RedHat/Debian).
• Excellent virtualization knowledge (ESXi/KVM).
• Excellent OpenStack, Kubernetes troubleshooting experience is mandatory.
• NFVi technologies (storage, networking, computing) hands-on.
• Network automation with Ansible/Python is a plus.

Responsibilities

• Fault management and TT resolution.
• Change request management.
• Incident and emergency handling.
• New nodes and service introduction.
• Nodes/system upgrades and lifecycle management.
• Coordinate with internal teams and vendor TAC to apply changes matching customer needs.

Job description

## MS Back Office Cloud Infra EngineerRiyadh,Riyadh,Saudi ArabiaUse AI to find out how well you match with this jobJob ID: 793738## Join our Team**About this opportunity** As Backoffice Cloud Infrastructure Operations Engineer in managed services, you will be managing second level operation of one of the large multivendor Telco-Cloud in the manages services. You will be basically responsible for achieving cloud infrastructure operational targets under the contractual KPIs and maintain the deliverables quality within the SLAs.**What you will do:** • Fault management and TT resolution • Change request management • Incident and emergency handling • New nodes and service introduction • Nodes/System Upgrades to manage life cycle management • Dealing with internal teams and all vendors TAC to apply changes that match customer needs.**The skills you bring:** • At least 3 years in Telco-Cloud operations or equivalent Experience. • Ability to Implement new techniques, or to apply positive changes to the existing processes to improve the operational efficiency. • Ability to cope with a highly demanding customer while maintaining the highest customer satisfaction levels, • Work efficiently with different domains like planning and support organizations with articulating the proper WLA/OLA to achieve the business goals. • Advanced understanding of CI technologies used in Telecom networks is a must Demonstrated ability to troubleshoot IP network connectivity issues across IPv4/IPv6, TCP/UDP, DNS, routing, VLANs, and interfaces. Check server hardware health using BMC, hardware diagnostics, and system logs; verify server components and network-interface health, identify faults. • OpenStack hands-on experience is mandatory and certification is plus. • Excellent knowledge dealing with Linux and troubleshooting Linux (RedHat/Debian) • Excellent knowledge of virtualization platforms like ESXi/KVM. • Excellent hands-on experience in OpenStack, Kubernetes 'K8s' troubleshooting is mandatory. • Excellent hands-on experience NFVi Technologies \"storage, networking, computing\". • Network automation and programming skills (ex.: Ansible/Python) is a plus**Why join Ericsson?**At Ericsson, you ́ll have an outstanding opportunity. The chance to use your skills and imagination to push the boundaries of what ́s possible. To build solutions never seen before to some of the world’s toughest problems. You ́ll be challenged, but you won’t be alone. You ́ll be joining a team of diverse innovators, all driven to go beyond the status quo to craft what comes next. **What happens once you apply?**Click Here to find all you need to know about what our typical hiring process looks like.Encouraging a diverse and inclusive organization is core to our values at Ericsson, that's why we champion it in everything we do. We truly believe that by collaborating with people with different experiences we drive innovation, which is essential for our future growth. We encourage people from all backgrounds to apply and realize their full potential as part of our Ericsson team. Ericsson is proud to be an Equal Opportunity Employer. learn more.**Primary country and city:** Saudi Arabia (SA) || Riyadh**Req ID:** 793738