Senior Cloud Infra and IP Engineer

Ericsson; Riyad Al Khabra; On-site; SAR 600,000 - 800,000; Full time

Job summary

Ericsson AB in Saudi Arabia seeks a Senior Backoffice IP Networks & Cloud Infrastructure Operations Engineer to lead a team of 6+ engineers, driving second-level operations for Telco-Cloud and IP networks. You will ensure KPIs and SLAs while delivering high-quality outputs and lifecycle management across nodes and services.

You will manage fault handling, changes, incidents, new node integration, and vendor collaboration, applying automation to improve efficiency.

Qualifications

• At least 3 years in leadership roles in IP network and Telco-Cloud operations or equivalent.
• At least 10 years in IP network and Telco-Cloud operations or equivalent Experience.
• Ability to implement new techniques or to apply changes to improve operational efficiency.
• Team leadership to manage demanding customers with high satisfaction.
• Hands-on OpenStack and Kubernetes troubleshooting is mandatory.
• Network automation with Ansible or Python is a plus.
• CCNP SP or CCIP certification mandatory; CCIE or Juniper equivalent a plus.
• Excellent knowledge of IP routing protocols (OSPF/ISIS/BGP) and MPLS technologies.

Responsibilities

• Fault management and TT resolution.
• Change request management.
• Incident and emergency handling.
• New nodes and service introduction.
• Nodes/system upgrades and lifecycle management.
• Coordinate with internal teams and vendors TAC to apply changes meeting customer needs.

Skills

Leadership

IP networks

Telco-Cloud operations

Team management

OpenStack

Kubernetes

Linux

Ansible/Python

OSPF/ISIS/BGP

MPLS-TE/LDP/VPLS

ESXi/KVM

CCNP SP or CCIP

CCIE

Education

Bachelor's degree in networking/telecom

Tools

OpenStack

Kubernetes

Linux (RedHat/Debian)

VMware ESXi

Job description

Join our Team

About this opportunity:

As Senior Backoffice IP Networks & Cloud Infrastructure Operations Engineer in managed services, you will be leading a highly skilled team consisting of more than 6 Engineers to lead the second level operation of one of the large multivendor Telco-Cloud and IP networks in the manages services. You will be basically responsible for achieving the IP network and cloud infrastructure operational targets under the contractual KPIs and maintain the deliverables quality within the SLAs.

What you will do:

• Fault management and TT resolution
• Change request management
• Incident and emergency handling
• New nodes and service introduction
• Nodes/System Upgrades to manage life cycle management
• Dealing with internal teams and all vendors TAC to apply changes that match customer needs.

The skills you bring:

• At least 3 years in leadership roles in IP network and Telco-Cloud operations or equivalent.
• At least 10 years in IP network and Telco-Cloud operations or equivalent Experience.
• Ability to Implement new techniques, or to apply positive changes to the existing processes to improve the operational efficiency.
• Ability as team lead to cope with a highly demanding customer while maintaining the highest customer satisfaction levels,
• Promote the team work spirit and achieve the best collaboration between all team members,
• Efficiently assign tasks and goals, measure and track the individual performance with a clear plan for continues skilling up,
• Hire, develop, coach, and steer the team efforts to the correct business direction,
• Promote the automation in the team to drive operation excellence with cost effective solutions,
• Work efficiently with different domains like planning and support organizations with articulating the proper WLA/OLA to achieve the business goals.
• Advanced understanding of IP /MPLS technologies used in Telecom networks is a must
• Excellent knowledge of IP routing Protocols (OSPF,ISIS,BGP)
• Excellent knowledge of MPLS Technologies (MPLS-TE,LDP,VPLS)
• Excellent knowledge of switching technologies
• OpenStack hands‑on experience is mandatory and certification is plus.
• Excellent knowledge dealing with Linux and troubleshooting Linux (RedHat/Debian)
• Excellent knowledge of virtualization platforms like ESXi/KVM.
• Excellent hands‑on experience in OpenStack, Kubernetes 'K8s' troubleshooting is mandatory.
• Excellent hands‑on experience NFVi Technologies "storage, networking, computing".
• Network automation and programming skills (ex.: Ansible/Python) is a plus
• CCNP SP or CCIP Certified or Juniper Equivalent is mandatory and CCIE or Juniper Equivalent is a plus

Why join Ericsson?

At Ericsson, you´ll have an outstanding opportunity. The chance to use your skills and imagination to push the boundaries of what´s possible. To build solutions never seen before to some of the world’s toughest problems. You´ll be challenged, but you won’t be alone. You´ll be joining a team of diverse innovators, all driven to go beyond the status quo to craft what comes next.

Encouraging a diverse and inclusive organization is core to our values at Ericsson, that's why we champion it in everything we do. We truly believe that by collaborating with people with different experiences we drive innovation, which is essential for our future growth. We encourage people from all backgrounds to apply and realize their full potential as part of our Ericsson team. Ericsson is proud to be an Equal Opportunity Employer. learn more.

Primary Country and City

Saudi Arabia (SA) || Riyadh