Senior Telco Cloud & IP Network Operations Lead

Ericsson

Riyad Al Khabra

On-site

SAR 600,000 - 800,000

Full time

4 days ago

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Job summary

Ericsson AB in Saudi Arabia seeks a Senior Backoffice IP Networks & Cloud Infrastructure Operations Engineer to lead a team of 6+ engineers, driving second-level operations for Telco-Cloud and IP networks. You will ensure KPIs and SLAs while delivering high-quality outputs and lifecycle management across nodes and services.

You will manage fault handling, changes, incidents, new node integration, and vendor collaboration, applying automation to improve efficiency.

Qualifications

At least 3 years in leadership roles in IP network and Telco-Cloud operations or equivalent.
At least 10 years in IP network and Telco-Cloud operations or equivalent Experience.
Ability to implement new techniques or to apply changes to improve operational efficiency.
Team leadership to manage demanding customers with high satisfaction.
Hands-on OpenStack and Kubernetes troubleshooting is mandatory.
Network automation with Ansible or Python is a plus.
CCNP SP or CCIP certification mandatory; CCIE or Juniper equivalent a plus.
Excellent knowledge of IP routing protocols (OSPF/ISIS/BGP) and MPLS technologies.

Responsibilities

Fault management and TT resolution.
Change request management.
Incident and emergency handling.
New nodes and service introduction.
Nodes/system upgrades and lifecycle management.
Coordinate with internal teams and vendors TAC to apply changes meeting customer needs.