Telco-Cloud Infra Operations Engineer (Backoffice)

Ericsson AB; Riyadh; On-site; SAR 180,000 - 320,000; Full time

Job summary

Ericsson AB in Riyadh is seeking a Backoffice Cloud Infrastructure Operations Engineer to manage second level operations of a large multivendor Telco-Cloud within managed services. You will aim to satisfy contractual KPIs and maintain quality within SLAs.

You will perform fault and incident management, node and service introductions, lifecycle upgrades, and collaborate with internal teams and vendors to implement changes that meet customer needs.

Qualifications

• 3+ years in Telco-Cloud operations or equivalent experience.
• Ability to implement new techniques or apply changes to improve operational efficiency.
• Ability to cope with a highly demanding customer while maintaining satisfaction.
• Work with planning and support organizations to articulate WLAs/OLAs to achieve business goals.
• Advanced understanding of CI technologies used in Telecom networks.

Responsibilities

• Fault management and TT resolution
• Change request management
• Incident and emergency handling
• New nodes and service introduction
• Nodes/System upgrades to manage life cycle
• Dealing with internal teams and all vendors TAC to apply changes that match customer needs.

Skills

Telco-Cloud operations

Incident management

OpenStack/Kubernetes

Linux troubleshooting

Networking (IPv4/IPv6)

Tools

OpenStack

Kubernetes

Ansible/Python

ESXi/KVM

Job description

Ericsson AB in Riyadh is seeking a Backoffice Cloud Infrastructure Operations Engineer to manage second level operations of a large multivendor Telco-Cloud within managed services. You will aim to satisfy contractual KPIs and maintain quality within SLAs.

You will perform fault and incident management, node and service introductions, lifecycle upgrades, and collaborate with internal teams and vendors to implement changes that meet customer needs.