MS Back Office Cloud Infra Engineer

Ericsson AB; Riyadh; On-site; SAR 180,000 - 320,000; Full time

Job summary

Ericsson AB in Riyadh is seeking a Backoffice Cloud Infrastructure Operations Engineer to manage second level operations of a large multivendor Telco-Cloud within managed services. You will aim to satisfy contractual KPIs and maintain quality within SLAs.

You will perform fault and incident management, node and service introductions, lifecycle upgrades, and collaborate with internal teams and vendors to implement changes that meet customer needs.

Qualifications

• 3+ years in Telco-Cloud operations or equivalent experience.
• Ability to implement new techniques or apply changes to improve operational efficiency.
• Ability to cope with a highly demanding customer while maintaining satisfaction.
• Work with planning and support organizations to articulate WLAs/OLAs to achieve business goals.
• Advanced understanding of CI technologies used in Telecom networks.

Responsibilities

• Fault management and TT resolution
• Change request management
• Incident and emergency handling
• New nodes and service introduction
• Nodes/System upgrades to manage life cycle
• Dealing with internal teams and all vendors TAC to apply changes that match customer needs.

Skills

Telco-Cloud operations

Incident management

OpenStack/Kubernetes

Linux troubleshooting

Networking (IPv4/IPv6)

Tools

OpenStack

Kubernetes

Ansible/Python

ESXi/KVM

Job description

About This Opportunity

As Backoffice Cloud Infrastructure Operations Engineer in managed services, you will be managing second level operation of one of the large multivendor Telco-Cloud in the managed services. You will be basically responsible for achieving cloud infrastructure operational targets under the contractual KPIs and maintain the deliverables quality within the SLAs.

Join our Team

As Backoffice Cloud Infrastructure Operations Engineer in managed services, you will be managing second level operation of one of the large multivendor Telco-Cloud in the managed services. You will be basically responsible for achieving cloud infrastructure operational targets under the contractual KPIs and maintain the deliverables quality within the SLAs.

What you will do

• Fault management and TT resolution
• Change request management
• Incident and emergency handling
• New nodes and service introduction
• Nodes/System Upgrades to manage life cycle management
• Dealing with internal teams and all vendors TAC to apply changes that match customer needs.

The skills you bring

• At least 3 years in Telco-Cloud operations or equivalent Experience.
• Ability to Implement new techniques, or to apply positive changes to the existing processes to improve the operational efficiency.
• Ability to cope with a highly demanding customer while maintaining the highest customer satisfaction levels,
• Work efficiently with different domains like planning and support organizations with articulating the proper WLA/OLA to achieve the business goals.
• Advanced understanding of CI technologies used in Telecom networks is a must

Demonstrated ability to troubleshoot IP network connectivity issues across IPv4/IPv6, TCP/UDP, DNS, routing, VLANs, and interfaces.

Check server hardware health using BMC, hardware diagnostics, and system logs; verify server components and network-interface health, identify faults.

• OpenStack hands-on experience is mandatory and certification is plus.
• Excellent knowledge dealing with Linux and troubleshooting Linux (RedHat/Debian)
• Excellent knowledge of virtualization platforms like ESXi/KVM.
• Excellent hands-on experience in OpenStack, Kubernetes 'K8s' troubleshooting is mandatory.
• Excellent hands-on experience NFVi Technologies "storage, networking, computing".
• Network automation and programming skills (ex.: Ansible/Python) is a plus

Why join Ericsson?

At Ericsson, you´ll have an outstanding opportunity. The chance to use your skills and imagination to push the boundaries of what´s possible. To build solutions never seen before to some of the world’s toughest problems. You´ll be challenged, but you won’t be alone. You´ll be joining a team of diverse innovators, all driven to go beyond the status quo to craft what comes next.

Encouraging a diverse and inclusive organization is core to our values at Ericsson, that's why we champion it in everything we do. We truly believe that by collaborating with people with different experiences we drive innovation, which is essential for our future growth. We encourage people from all backgrounds to apply and realize their full potential as part of our Ericsson team. Ericsson is proud to be an Equal Opportunity Employer. learn more.

Primary country and city:

Saudi Arabia (SA) || Riyadh