Senior ServiceNow IT Project Manager | ITSM/ITOM Expert

Tata Consultancy Services; Saudi Arabia; On-site; SAR 400,000 - 700,000; Full time

Job summary

Tata Consultancy Services (TCS MEA) in Riyadh invites an experienced ServiceNow IT Project Manager to join our team. You will translate business needs into scalable technical designs, document requirements, and lead workshops with business leaders to capture unified processes and workflows.

You will own writing user stories, guiding developers, and supporting go-live activities while ensuring system health and post-launch support.

Qualifications

• 10+ years of IT project management experience.
• CSA Certified professional.
• Experience with ITSM/ITOM/CSM/HR Service Delivery.

Responsibilities

• Translate client business requirements into scalable technical designs and architecture.
• Write detailed user stories, acceptance criteria, and use cases for developers.
• Lead workshops to document requirements and gap analyses.
• Support go-live activities and draft release notes or system updates.
• Build custom applications, forms, workflows and UI components using JavaScript, GlideAPI and App Engine.
• Integrate ServiceNow with Azure, SAP or Jira via REST/SOAP APIs and Integration Hub.
• Perform unit testing, monitor instance health and support patches or upgrades.
• Engage with clients to define processes, manage user stories and post-go-live support.

Job description

Tata Consultancy Services (TCS MEA) in Riyadh invites an experienced ServiceNow IT Project Manager to join our team. You will translate business needs into scalable technical designs, document requirements, and lead workshops with business leaders to capture unified processes and workflows.

You will own writing user stories, guiding developers, and supporting go-live activities while ensuring system health and post-launch support.