ServiceNow - IT project Management

Tata Consultancy Services; Riyadh; On-site; SAR 300,000 - 520,000; Full time

Job summary

Tata Consultancy Services (TCS) is seeking a seasoned ServiceNow IT project manager to translate business requirements into scalable technical designs and lead end-to-end ITSM/ITOM/CSM initiatives. You will drive workshops, document user stories, and integrate ServiceNow with external systems like Azure, SAP, or Jira using Integration Hub.

With 10+ years of experience, you will guide go-live activities, create training materials, and support post-go-live optimization.

Qualifications

• Experience leading ServiceNow ITSM/ITOM/CSM projects.
• Strong ability to translate business requirements into technical designs.
• Proven skills in workshops, requirement docs, and user stories.

Responsibilities

• Translate client requirements into scalable ServiceNow designs.
• Create technical specs, user stories, and workflows.
• Lead workshops with business leaders to document needs and gaps.
• Support go-live activities and release notes creation.
• Connect ServiceNow with Azure, SAP, or Jira via APIs and Integration Hub.
• Run testing, monitor instance health, support upgrades.
• Manage post-go-live support and client workshops for process improvements.
• Deep knowledge of ITSM/ITOM/CSM or HR Service Delivery.
• Excellent communication to explain technical ideas to non-technical stakeholders.

Skills

ITSM

ITOM

CSM

HR Service Delivery

CSA Certification

REST & SOAP APIs

Integration Hub

Stakeholder Mgmt

Communication

Workshop Facilitation

Tools

Jira

Azure

SAP

Job description

Job Title – ServiceNow - IT project Management

Company – TCS (MEA)

Job type – Full time

About Us:

Tata Consultancy Services (TCS) is an IT services, consulting and business solutions organization that has been partnering with many of the world’s largest businesses in their transformation journeys for over 50 years. TCS offers a consulting-led, cognitive powered, integrated portfolio of business, technology and engineering services and solutions. This is delivered through its unique Location Independent Agile™ delivery model, recognized as a benchmark of excellence in software development.

A part of the Tata group, India's largest multinational business group, TCS has over 616,171 of the world’s best-trained consultants with 157 nationalities in 53 countries. For more information, visit www.tcs.com and follow TCS news at @TCS_News.

Key Responsibilities

• Translate client business requirements into scalable, out-of-the-box-first technical designs and architecture.
• Transform business challenges and operational needs into clear technical specifications, user stories, and optimized digital workflows.
• Lead workshops and interviews with business leaders to document functional requirements, process flows, and gap analyses.
• Write detailed user stories, acceptance criteria, and use cases for developers and administrators.
• Support go-live activities, create training materials, and draft organizational release notes or system updates
• Connect ServiceNow with third-party enterprise tools (like Azure, SAP, or Jira) using REST/SOAP APIs and Integration Hub.
• Run unit testing, manage instance health, and support patching or platform upgrades.
• Run workshops with clients to define processes, manage user stories, and provide post-go-live support.
• Deep knowledge of ITSM (IT Service Management), ITOM, CSM, or HR Service Delivery,
• CSA Certified professional with overall 10+ years of experience.
• Strong communication and problem-solving skills to explain technical ideas to non-technical business leaders.

Application Deadline: 30th - October -2026

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