Senior Service Sales Engineer - Lifecycle Solutions

Abb; Saudi Arabia; On-site; SAR 120,000 - 180,000; Full time

Job summary

ABB in Saudi Arabia is seeking a Senior Service Sales role to lead and grow our Installed Base and lifecycle solutions across the local market. You will plan and execute service opportunities, build long-term customer relationships, and drive profitable service revenues.

You will work with the Local Division Manager, report to the Service Local Division Manager, and collaborate with cross-functional teams to promote ABB Service offerings. Fluency in English and Arabic is required.

Qualifications

• You are immersed in service sales strategies, Installed Base (IB) management, lifecycle management (LCM) solutions, and the MV/LV electrical systems market
• You have 4-6 years of experience in electrical systems services sales and solutions, with at least 2 years working as a team manager leading sales professionals with service portfolio offerings, maintenance contracts, and customer lifecycle solutions
• Possess an enhanced knowledge of CRM platforms (Salesforce or similar)
• You are passionate about building long-term customer relationships and you are innovative around strategic sales planning, team leadership, and driving customer satisfaction
• Degree in Electrical Engineering / Have a demonstrated track record in achieving service sales targets and managing high-performance sales teams with end users and capable of developing relationships with key decision makers
• You are at ease communicating in English and Arabic

Responsibilities

• Penetrates into IB, promotes various upgrade, retrofit, and value-add solutions to the benefit of the customer(s) and ABB.
• Understands the channel strategy and the establishment of related prices and prepares sales plan, reviews them, and proposes recovery plan(s) when needed.
• Utilizes IB database to understand the existing IB and identifies and develops sales opportunities for service products and solutions to penetrate the existing IB or new IBs in the market.
• Focuses on the entire service portfolio to secure profit for assigned business / product groups.
• Generates service sales leads and develops new market opportunities by utilizing market trend information and through identifying and exploring potential new service portfolios.
• Sells entire service product portfolio to expand ABB footprint in the designated area(s).
• Acts as a marketer/salesperson of ABB’s service products and solutions during marketing activities (campaigns, trade fairs, exhibitions, conferences, customer meetings).
• Translates the needs of customer into relevant ABB Service offerings and solutions.
• Establishes long-term customer relationships by understanding their requirements and applicable regulations and by demonstrating in-depth technical service product/solutions knowledge to promote Life Cycle Management (LCM).
• Documents customer feedback and ensures customer satisfaction throughout the sales process.
• Updates IB in the Service database regularly with the changes made at site.
• Contributes to risk assessments related to price and quality.
• Registers required information into the appropriate customer database.
• Plans and performs the right number of weekly sales visits and reports them on CRM.
• Reports leads/opportunities, manages, and updates pipeline in CRM.
• Updates and monitors sales proposals and tenders and follows-up on proposal statistics.
• Communicates contract details in accordance with ABB offering and strategy and manages administrative sales processes.

Skills

Service sales

IB management

CRM platforms

Team leadership

English & Arabic

Education

Electrical Engineering degree

Tools

Salesforce

Job description

ABB in Saudi Arabia is seeking a Senior Service Sales role to lead and grow our Installed Base and lifecycle solutions across the local market. You will plan and execute service opportunities, build long-term customer relationships, and drive profitable service revenues.

You will work with the Local Division Manager, report to the Service Local Division Manager, and collaborate with cross-functional teams to promote ABB Service offerings. Fluency in English and Arabic is required.