Senior Service Contracts Engineer

alfanar; Riyadh; On-site; SAR 120,000 - 180,000; Full time

Job summary

alfanar, headquartered in Riyadh, Saudi Arabia, seeks a proactive sales professional to sell service contracts by leveraging technical expertise and strong client relationships. You will identify potential clients, conduct visits and presentations, and tailor solutions with input from technical teams.

In this role you will drive revenue growth, ensure customer satisfaction, and align with sales objectives, while pursuing contract renewals and upgrades.

Responsibilities

• Promote and sell service contracts to new and existing customers.
• Identify potential clients and develop strategies to generate leads and close sales.
• Conduct customer visits and presentations to explain the value of service contracts.
• Understand and articulate the technical aspects of products and services to address client needs.
• Collaborate with technical teams to design service solutions that align with customer requirements.
• Provide technical support during the pre-sales and post-sales process.
• Build and maintain strong relationships with customers to ensure long-term business partnerships.
• Regularly follow up with clients to assess satisfaction and identify opportunities for contract renewals or upgrades.
• Act as the primary point of contact for customer inquiries related to service contracts.
• Prepare and present service contract proposals, ensuring alignment with customer needs and company standards.
• Negotiate terms and conditions with clients to secure favorable agreements.
• Monitor the performance and delivery of contracted services to ensure compliance and customer satisfaction.
• Monitor market trends, competitor activities, and customer feedback to identify opportunities for growth.
• Provide insights and recommendations to improve service offerings and sales strategies.
• Maintain accurate records of sales activities, contracts, and customer interactions in the CRM system.
• Prepare regular sales reports and forecasts for management review.
• Ability to obtain updated soft and technical skills related to the job.
• Deliver planned activities to meet operational and development targets as per delivery schedules.
• Provide a periodic report detailing the deviation and execution of planned tasks.
• Solve related problems and escalate complex operational issues.
• Ensure quality requirements to develop effective quality control and processes including specifications for products or processes or related activities.
• Coordinate well-defined written systems, policies, procedures, and seek automation opportunities.

Job description

alfanar, headquartered in Riyadh, Saudi Arabia, seeks a proactive sales professional to sell service contracts by leveraging technical expertise and strong client relationships. You will identify potential clients, conduct visits and presentations, and tailor solutions with input from technical teams.

In this role you will drive revenue growth, ensure customer satisfaction, and align with sales objectives, while pursuing contract renewals and upgrades.